Senior Data Center Hardware Support Specialist – Night Shift

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

US Bank is seeking a Senior Data Center Operations Specialist to support critical enterprise infrastructure in our 24x7 Olathe, Kansas data center. This is a fully onsite, hands-on position for someone experienced with enterprise servers, hardware deployments, cabling, break/fix support, and physical data center operations.

This person will install, maintain, troubleshoot, and decommission physical technology infrastructure supporting critical business operations. They will work with servers, storage, routers, switches, and cabling while partnering with day-shift employees, infrastructure support teams, and third-party vendors to maintain continuous data center operations.

This is a fully onsite overnight position based in Olathe, Kansas. The role follows a 12-hour night shift schedule, generally working from 6:00 PM to 6:00 AM. Team members work every Wednesday and Thursday, plus every other Friday, Saturday, and Sunday, creating extended blocks of time off between scheduled work weeks. The schedule averages approximately 42 hours per week and includes built-in overtime eligibility, along with a 15% night shift differential on top of base pay.

Main Responsibilities:

• Install, rack, stack, cable, power on, and physically configure enterprise servers and infrastructure equipment.
• Decommission and remove servers and related equipment as part of infrastructure lifecycle activities.
• Perform hands-on hardware troubleshooting and break/fix support.
• Replace server components such as hard drives, memory, processors, power supplies, and related hardware.
• Install, route, label, manage, and troubleshoot network and infrastructure cabling.
• Support physical infrastructure including servers, storage devices, routers, switches, and related equipment.
• Participate in shift turnover meetings to receive work assignments, operational updates, and outstanding priorities.
• Escort third-party vendors performing hardware maintenance and ensure compliance with facility procedures.
• Receive and coordinate equipment deliveries within the data center.
• Document work activities using ServiceNow and other operational systems.
• Follow established security, access, operational, and safety procedures in a secure facility.
• Collaborate with employees across day and night shifts to support infrastructure availability and continuous operations.

Must Have Skills:

• Experience working in a data center, server room, infrastructure operations, or a comparable hardware-focused environment.
• Hands-on experience installing, deploying, and decommissioning enterprise servers or infrastructure equipment.
• Hardware troubleshooting and break/fix experience.
• Network or structured cabling experience.
• Experience supporting enterprise infrastructure such as servers, storage devices, routers, or switches.
• Ability to perform physical work involving the installation, movement, removal, and maintenance of equipment.
• Ability to work independently in a secure 24x7 operational environment.
• Strong attention to detail and ability to follow established operational and security procedures.
• Ability to work fully onsite in Olathe, Kansas.
• Ability to work the required overnight schedule of approximately 6:00 p.m. to 6:00 a.m., including alternating weekends.

Nice to Have Skills:

• Previous enterprise or colocation data center experience.
• Experience supporting large-scale rack-and-stack deployments.
• Knowledge of server components, including processors, memory, storage, and related hardware.
• Experience replacing server components and completing enterprise break/fix work.
• Experience coordinating third-party hardware maintenance or escorting vendors.
• Experience receiving, tracking, and managing equipment deliveries.
• Familiarity with ServiceNow or a comparable ticketing system.
• Previous experience working overnight shifts or in a 24x7 operations environment.
• Telecommunications, field-service, colocation, or mission-critical infrastructure experience.
• CompTIA A+, Server+, Network+, or a comparable infrastructure certification.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $28.27 - $37.69

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.