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Greater London, England, United Kingdom
Onsite
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
We’re looking for an L2 IT Technician in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters.
You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve SLA performance.
Solve hardware related issues with servers, involving in-depth advanced level troubleshooting
Report to hardware problem management, execute workarounds and solutions
Solve proactively L1/L2 tasks through ticket system
Update new processes and documentation for IT hardware team
Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics
Improve support processes, documentation and training materials
Basic level of network tasks, troubleshooting and support
Knowledge of datacenters, and server equipment
Advanced knowledge of IT hardware and practical experience of troubleshooting
Advanced skills working with the Unix/Linux operating system and command line
Experience with equipment monitoring, data analysis and presentation
Proactiveness and sense of responsibility
High proficiency in spoken and written English
Knowledge of network equipment and troubleshooting in advanced level
Driving license type B
Benefits & Perks:
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.