Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a data-driven Workforce Management - Capacity Planning and Sr. Global Operations Analyst who can not only dive into the details but also tell a data-driven story by deeply understanding Supports business strategy, the internal/external landscape, talent supply, and workload demand. This is a "hands-on" forecasting leadership position, and the successful candidate will have direct operational experience demonstrating their ability to build and provide both short and long term forecasts. This individual will develop accurate forecast models by utilizing various data sources, forecasting tools, industry techniques, and methodologies.
The successful candidate possesses superb business judgment, with a track record of successful relationship management and strong analytical acumen, with experience generating and managing plans, reports, and analyses. The position requires an individual who can work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.
In this role, you will be working across multiple operations teams to provide strategic and tactical guidance to ensure service level and staffing goals are met. Support at Q2 is undergoing operational, systems, and process transformation. You will need to partner closely with leaders across the business, finance partners, & human resource partners to ensure we are accurately forecasting headcount demand and scenario planning based on a quickly evolving business and people strategy. Identifying issues and opportunities within the operational performance, process adherence, and quality.
A Typical Day:
Bring Your Passion, Do What You Love. Here’s What We’re Looking For:
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements