서울특별시, 대한민국
Onsite
Deadline for Applications
Hardship Level
Family Type
Residential location (if applicable)
Grade
Staff Member / Affiliate Type
Reason
Regular > Regular AssignmentTarget Start Date
Standard Job Description
Senior Data Strategy Associate
Organizational Setting and Work Relationships
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern (POC).
Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving and Private Sector Partnerships, identifying priority fundraising markets and regions.
The Senior Data Strategy Associate will support the PSP unit in the implementation of a variety of tasks related to CRM, Analysis, Strategic Marketing, Digital and Communication providing advice and recommendations related to these areas.
Working closely with PSP Head of Unit and other internal stakeholders, the Snr Data Strategy Associate will also support in overall monitoring of results, as well as with PSP planning.
The Senior Data Strategy Associate will also promote team development, providing effective leadership to enable and motivate the team to operate to their full potential.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
- Contribute to top level service support to fundraising activities in the areas of CRM development, management, and rollout.
- Develop plan for implementation of the digital eco-system and ensuring the integration of digital tools (payment gateways, automated email marketing, analytics, CMS etc…).
- Contribute to sound planning and monitoring of CRM/business application roll-out and usage, including long term roadmap for delivery.
- Support data governance and integrity strategy are in place to guarantee high data quality across the systems
- Identify and carry out due analysis and surveys in order to ensure a data driven approach to strategic decisions through propensity studies, targets and ask identification, churn analysis, as well as through market research, surveys and focus groups.
- Drive improvements in strategic areas and provide strategic consultancy and business advisory to the PSP team.
- Provide to the PSP Head of Unit strategic direction, quality technical support on private sector visibility requirements, to ensure close coordination on private sector communications and engagement.
- Keep the management up to date on key trends, best practices and new fundraising opportunities.
- Create, evaluate, and operate data driven transformation pursuing growth, efficiency and innovation objectives.
- Identify, propose, and develop new revenue streams for both IG and PPH, with new products and new audiences.
- Assist in formulating strategies and plan to digitalize the operation.
- Enhance consistency of digital activities throughout the fundraising operation so that they are aligned with annual objectives and plan.
- Generate ideas and tools addressed at supporting and developing the UNHCR’s brand and awareness of refugee issues, to facilitate the growth in fundraising, the cultivation of new and existing IG and PPH donors, and the development of digital fundraising campaigns.
- Work with marketing agencies to accelerate public engagement and audience growth from digital channels.
- Contribute to strategize lead generation programmes with channels integration to maximize ROI.
- Cooperate to identify innovative ways to recruit and retain supporters via digital channels.
- Ensure UNHCR digital platform is accurate, fundraising friendly, the branding is maintained, and that the messaging, features, and functionality are appropriately presented.
- Optimize the website to increase traffic and online donation.
- Promote UNHCR maximization of the use of other digital channels, and that these tools are integrated where appropriate.
- Supervise staff in line with UNHCR staff performance guidelines and policy.
- Monitor expenditure/budget.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Business Administration;
Digital Marketing;
Marketing;
Statistics;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Proven understanding and experience in Data Analysis or Business Advisory roles, with substantial experience of presenting insights at Strategic Director Level. Excellent understanding of data analytics, engagement data types and appropriate critical metrics.
High level of expertise in planning, accountability, and performance evaluation, including deep understanding of modelling data and its integration. Minimum of 4 years of experience in CRM and data analysis acquired in the profit or in the not-for-profit sector. Proven ability in planning and monitoring of CRM business application. Good understanding of Salesforce. Ability to produce high quality data analysis, marketing strategies and digital contents. Proven ability to manage staff and financial resources. Experience working with automated marketing platforms including technical setup, CRM Integration, data mapping and data modelling. Experience with digital engagement and supporter growth strategies.
Desirable
Experience working in or for large global decentralized organizations with multiple stakeholders, diverse cultures and levels of digital marketing maturity. Good analytical and conceptual skills and strong communication and presentation skills (both verbal and written). Excellent computer skills with reference to Salesforce, fundraising related data, as well as excellent knowledge of word, excel and PowerPoint. A well-developed understanding of strategic implications of fundraising metrics and data.
Functional Skills
BU-Performance analysis and financial reporting;
CO-Social Media Publishing/Monitoring/Marketing tools;
CO-Digital analytics including third party tagging, Google analytics;
CO-Digital analytics and performance reporting;
CO-Campaign Tracking;
MG-Client Relationship Management;
MG-Project Management;
PS-Marketing;
PS-Digital marketing;
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
Required languages (expected Overall ability is at least B2 level):
,
English,
Desired languages
,
,
Operational context
Additional Qualifications
Skills
BU-Performance analysis and financial reporting, CO-Campaign Tracking, CO-Digital analytics and performance reporting, CO-Digital analytics including third party tagging, Google analytics, CO-Social Media Publishing/Monitoring/Marketing tools, MG-Client Relationship Management, MG-Project Management, PS-Digital marketing, PS-MarketingEducation
Certifications
Business Administration - Other, Digital Marketing - Other, Marketing - Other, Statistics - OtherWork Experience
Competencies
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Judgement & decision making, Managing performance, Organizational awareness, Strategic planning & visions, Teamwork & collaboration, Technological awarenessUNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Additional Information
Functional clearance
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