This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Deployment Strategist, Private Sector based in the United States.
This is a senior customer success opportunity focused on helping leading crypto businesses, financial institutions, and fintechs achieve measurable outcomes through blockchain intelligence solutions.
You’ll own a portfolio of strategic private-sector accounts across North America, acting as a trusted advisor to senior compliance and investigations leaders.
The role combines strategic account management, financial crime expertise, customer retention, and expansion in a high-growth technology environment.
You’ll use AI as a force multiplier to accelerate account planning, customer-health analysis, executive communications, and repeatable workflows.
You’ll translate complex investigative and technical concepts into clear business value while serving as a key voice of the customer.
Working in a distributed, async-first organization, you’ll have significant autonomy and collaborate closely across Customer Success, Product, Engineering, and Sales.
This is an opportunity to shape scalable deployment practices while helping customers address real-world financial crime and compliance challenges.
Accountabilities
- Own the success of a portfolio of strategic North American private-sector accounts, establishing customer-specific objectives and translating them into actionable 30/60/90-day success plans.
- Build and maintain strong relationships with senior customer stakeholders, including compliance, investigations, and economic buyers.
- Protect and grow recurring revenue by identifying churn risks early, developing mitigation strategies, and validating expansion opportunities in partnership with Account Directors.
- Use AI tools to accelerate customer-call analysis, account planning, executive briefing preparation, follow-ups, and customer-health monitoring while applying sound judgment to validate outputs.
- Prepare and lead customer business reviews, executive briefings, and strategic conversations that demonstrate measurable product value.
- Monitor account health, customer usage, and engagement signals to identify emerging risks and opportunities and take proactive action.
- Serve as the Voice of the Customer by synthesizing feedback from customer calls, tickets, and interactions into structured insights for Product and Engineering teams.
- Develop reusable AI prompts, templates, and workflows that improve efficiency and can be adopted across the broader Deployment Strategy organization.
- Partner with Security, Product, Engineering, Sales, and other internal teams to resolve customer issues, coordinate responses, and ensure timely follow-through.
- Contribute to scalable private-sector deployment playbooks, processes, and best practices that strengthen retention, adoption, and expansion across the customer base.
- Participate in an async-first operating rhythm that includes weekly customer meetings, bi-weekly health reviews, pod calls, and regular QBRs.
- Provide occasional off-hours monitoring for critical P0/P1 customer issues and travel periodically for customer meetings, trainings, QBRs, or industry events.
Requirements
- 5+ years of experience within crypto businesses, financial institutions, or fintech organizations, particularly in compliance, investigations, financial crime, or customer-facing functions.
- Hands-on experience with financial crime, AML, sanctions, investigations, or related areas, with the ability to understand and discuss complex investigative use cases.
- Proven experience managing senior stakeholder relationships and driving customer retention, adoption, and expansion.
- Demonstrated ability to use AI tools such as Claude to accelerate research, analysis, drafting, and account planning while knowing when to verify AI-generated outputs.
- Experience creating reusable AI-assisted workflows, templates, prompts, or processes that improve team efficiency and scale individual expertise.
- Strong understanding of technical concepts and the ability to translate complex investigative, compliance, or technology topics for audiences ranging from analysts to senior executives.
- Strong strategic thinking, prioritization, and problem-solving skills, with the judgment to focus on the initiatives that matter most.
- Excellent written and verbal communication skills, particularly in high-touch customer and executive-facing environments.
- Comfortable operating independently in a distributed, fast-moving organization with changing priorities and a high degree of ambiguity.
- Highly accountable, adaptable, collaborative, and motivated by measurable customer and business outcomes.
- Willingness to work core hours overlapping with North American business hours and accommodate occasional customer-related travel.
Benefits
- Competitive US base salary of $127,000–$145,000, with compensation determined by skills, qualifications, experience, and location.
- Eligibility to participate in an equity plan.
- Fully remote, distributed-first work environment.
- Async-first collaboration with core overlap during North American business hours.
- High-autonomy environment with significant ownership and opportunities to shape new processes and playbooks.
- Opportunity to work on complex problems at the intersection of AI, financial crime, blockchain intelligence, and security.
- Exposure to senior decision-makers across crypto, fintech, and financial services.
- Opportunities to contribute to product strategy and influence the roadmap through customer insights.
- Occasional travel opportunities for customer meetings, QBRs, trainings, and industry events across North America.
- Access to a fast-paced environment designed for continuous learning, experimentation, and professional growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
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