Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Drive the strategy and execution of a global digital experience platform that directly shapes how customers discover, evaluate, and engage with Genesys. This role owns the evolution of the corporate website as a high-impact business channel, influencing customer journeys, pipeline generation, and brand perception at scale. At Genesys, we are advancing customer experience through AI-powered innovation and human-centered design, and this position plays a central role in bringing that vision to life across digital touchpoints. You will lead enterprise-wide web transformation initiatives, partnering with senior stakeholders to align strategy, governance, and execution. This is an opportunity to influence how millions of users interact with our platform while building scalable systems that drive measurable business outcomes and long-term growth.
Key Responsibilities:
Own end-to-end delivery of enterprise web programs that improve customer journeys, increase conversion rates, and drive measurable business impact
Lead integrated roadmap planning across multiple initiatives, ensuring alignment with marketing, product, and corporate strategy
Drive cross-functional alignment between SEO, UX, content, analytics, engineering, and marketing teams to deliver cohesive digital experiences
Establish and scale governance frameworks that improve prioritization, reduce delivery friction, and accelerate time to market
Identify and mitigate program risks, dependencies, and resource constraints to maintain predictable delivery and high-quality outcomes
Influence executive stakeholders through clear communication of program health, milestones, risks, and business impact
Apply Agile methodologies to improve delivery efficiency, team performance, and operational scalability
Leverage analytics and user behavior insights to continuously optimize website performance, engagement, and conversion outcomes
Champion best practices in accessibility, SEO, performance, and user experience across all web initiatives
Build scalable operating models and workflows that support long-term digital growth and enterprise-level execution
Required Qualifications:
7+ years of experience in web program management, digital program management, or web operations within complex enterprise environments
Proven experience leading large-scale website redesigns, digital transformation initiatives, or enterprise web optimization programs
Strong understanding of Agile methodologies, Scrum practices, and program governance frameworks
Demonstrated ability to manage multiple concurrent programs with cross-functional dependencies and executive visibility
Experience partnering with marketing, product, engineering, and analytics teams to deliver integrated digital experiences
Strong expertise in roadmap planning, stakeholder alignment, risk management, and executive communication
Familiarity with web technologies, CMS platforms, and digital marketing operations
Experience using project management tools such as Jira, Asana, Monday.com, or Confluence
Strong analytical, organizational, and problem-solving capabilities
Excellent written, verbal, and presentation skills
Preferred Qualifications:
Experience supporting enterprise SaaS or technology company websites at global scale
Knowledge of SEO, web analytics, conversion optimization, accessibility, and customer experience best practices
Experience working with CMS platforms such as Adobe Experience Manager, WordPress, or Contentful
Familiarity with analytics and optimization tools such as Google Analytics, Adobe Analytics, Looker, Tableau, ContentSquare, or Optimizely
PMP, Agile, Scrum, or SAFe certifications
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$120,800.00 - $212,400.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.