Responsibilities
Manage enterprise SaaS and DaaS applications, including configuration, upgrades, integrations and operational support.
Administer Windows and macOS endpoints, covering provisioning, patching, OS upgrades, software deployment and testing.
Develop and maintain automation scripts and tooling to improve endpoint provisioning, software deployment, monitoring and overall operational efficiency.
Execute full lifecycle system administration and take ownership of application onboarding, upgrades and system consolidations, ensuring timelines, quality and stakeholder communication.
Support platform and application integrations with SSO, SAML, OAuth and directory services, enabling seamless access and interoperability across applications.
Maintain accurate process, configuration and operational documentation in compliance with change management procedures.
Apply ITIL-aligned operational practices for incident, problem and change management to ensure platform reliability and service continuity.
Collaborate with cross-functional teams and escalate issues effectively to the Digital Workplace Manager.
Mentor and coach junior engineers, providing guidance, knowledge sharing and support for technical development.
Recommend and implement best practices for platform performance, endpoint management and operational processes to drive continuous improvement.
Requirements
At least 3–5 years of experience in IT systems engineering, endpoint administration or enterprise SaaS applications support.
Hands-on experience managing enterprise SaaS applications and endpoints in medium to large organizations.
Experience with platform integrations and APIs, including SSO, SAML 2.0, OAuth and LDAP.
Proficiency in scripting and automation (PowerShell, Python or similar) to improve platform and endpoint operations.
Strong experience administering Windows and macOS endpoints including device provisioning, patching, software deployment and system upgrades.
Knowledge of systems monitoring, logging and observability practices.
Strong analytical thinking, troubleshooting and problem-solving skills.
Ability to work effectively in a fast-paced enterprise environment and collaborate with cross-functional teams.
Desire to learn new technologies, support platform modernization initiatives and contribute to team growth and efficiency.