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Petaling Jaya, Selangor, Malaysia
Onsite
Job Summary
We are seeking an experienced Senior Digital Workplace Engineer to join our IT department.
In this role, you will lead the administration, security, and optimization of our cloud-first IT ecosystem. Our environment is SaaS-based with a cloud-native directory infrastructure (no on-premises Active Directory). You will be responsible for end-to-end device management across multiple platforms, identity & access integration, zero trust networking, and enterprise productivity platforms.
Responsibilities
Cloud Directory & Identity Access Management (IAM)
● Administer and maintain our cloud-native directory service (serving as our primary identity provider in a non-Active Directory environment).
● Lead platform and application integrations using SSO, SAML, OIDC, OAuth, and LDAP to enable seamless, secure access across 3rd-party SaaS applications. Endpoint Management & Device Strategy
● Administer Windows, macOS, and mobile endpoints, taking end-to-end ownership of device provisioning, patching, OS upgrades, software deployment, and policy enforcement.
● Develop and maintain automation scripts and tooling (e.g., PowerShell, Bash, Python) to improve endpoint provisioning, software deployment, and overall operational efficiency.
Zero Trust & Modern Network Access
● Collaborate with security and infrastructure teams to design, implement, and maintain a Zero Trust Network Access (ZTNA) solution to secure remote access and endpoint connections.
Productivity Suites & SaaS Ecosystem
● Manage enterprise SaaS and DaaS applications, ensuring optimal configuration, user management, and operational support.
● Execute full lifecycle system administration, taking ownership of application onboarding, upgrades, and system consolidations while maintaining clear project timelines, quality standards, and proactive stakeholder communication.
Stakeholder Collaboration & Governance
● Collaborate closely with cross-functional teams and other business departments to align digital workplace solutions with organizational needs, and escalate critical technical issues effectively to the Digital Workplace Manager.
● Apply ITIL-aligned operational practices for incident, problem, and change
management to guarantee high platform reliability and service continuity.
● Maintain accurate process, configuration, and operational documentation in strict compliance with enterprise change management procedures.
● Mentor and coach junior engineers, providing guidance, knowledge sharing, and
structured support for their technical development.
● Recommend and implement best practices for platform performance, endpoint
management, and operational processes to continuously drive team growth, platform modernization, and efficiency.
Requirements
Technical Skills
● Experience: 3–5+ years of hands-on experience in IT systems engineering, modern endpoint administration, or enterprise SaaS application support.
● Cloud Infrastructure: Strong hands-on experience working in a modern, cloud-first environment with no reliance on traditional Active Directory.
● Directory & Federation: Experience with platform integrations and APIs, including Cloud Directory Platforms, SSO, SAML 2.0, OIDC, OAuth, and LDAP.
● Endpoint Administration: Demonstrated expertise managing Windows, macOS, and Mobile devices (including provisioning, patching, software deployment, and upgrades).
● Networking & Security: Practical knowledge or experience implementing Zero Trust Network Access (ZTNA) models and secure remote access strategies.
● Scripting & Automation: Proficiency in scripting and automation (PowerShell, Python, or similar) to improve platform and endpoint operations.
● Monitoring & Observability: Knowledge of systems monitoring, logging, and
observability practices.
Soft Skills & Professional Attributes
● Cross-Functional Collaboration: Strong interpersonal skills with a proven track record of working effectively across various departments and cross-functional teams in a fast-paced enterprise environment.
● Analytical & Problem-Solving: Exceptional analytical thinking, troubleshooting, and problem-solving skills under complex operational conditions.
● Communication & Mentorship: Excellent verbal and written communication skills for documentation, stakeholder management, and mentoring/coaching junior team members.
● Continuous Growth & Initiative: A strong desire to learn new technologies, champion platform modernization initiatives, and proactively contribute to team growth and overall operational efficiency.
