Senior Director, Behavioral Scientist

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$126,500.00 - $208,700.00

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Within the Claim Behavioral Science function, apply behavioral science frameworks, the scientific method, and design thinking to practical business challenges across the Property and Casualty Insurance industry. Acting as an internal consultant, researcher, and data analyst, conduct pilots and implement evidence-based interventions that influence customer, claimant, and employee decision-making throughout the claim lifecycle — spanning initiatives such as digital adoption, change management, and product development. Work collaboratively with fellow behavioral scientists and key stakeholders, contributing independent project management and research expertise to design, execute, and analyze experiments with rigor and creativity to achieve measurable business outcomes.

What Will You Do?

• Collect and analyze quantitative data, conduct semi-structured interviews, facilitate group design thinking sessions, and conduct test-and-learns with follow up measurements to calculate financial impact.
• Apply behavioral science frameworks to test interventions that inform product design and experiences, and that impact financial results.
• Collaborate with product designers, data scientists, project managers and marketing and communications to design, develop, conduct and evaluate projects and proofs of concept.
• Help to develop and document research to support multiple recommendations to improve Claim business line results.
• Implement agreed upon interventions in partnership with various sponsors.
• Apply insights internally to influence how employees within the organization react to and manage transformational changes.
• Provide insights, best practices, tools, and training to help develop organizational capabilities in the application of behavioral science.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 5+ years of applied industry experience in a business setting.
• Ph.D., with certification and/or applied experience in Data Science.
• Proven ability to design, conduct, analyze and communicate research results and recommendations as business cases.
• Proficiency with Excel, R, SAS, and/or Python.
• Experience in natural language processing and/or statistically based text analysis methods.
• Experience in designing and conducting semi-structured interviews or user research for Behavioral Science interventions.
• Group-led facilitation using design thinking collaboration software across multi-disciplinary groups.
• Natural curiosity is key - demonstrated ability to understand problems and ask the right questions.
• Strong research and analytical skills including an ability to observe and record behaviors.
• Experience advocating for and influencing business partners to adopt behavioral science research, experimentation, and interventions.
• Strong Project Management Skills and the ability to bring projects from idea to testing, and implementation; ability to balance priorities while working on multiple projects simultaneously.
• Strong written and verbal communication skills.
• Teamwork and Collaboration: Demonstrated ability to work in a team environment and effectively collaborate across business areas.
• Insurance or financial services industry experience.

What is a Must Have?

• Master's Degree in Behavioral Science, Psychology, Economics, HCI, UX, People Analytics or a related field.
• 2 years of experience applying behavioral science frameworks, insights, and experimental research in a business setting.