Senior Director, BSS Engineering & Product​

Accountabilities:

• Lead the global engineering strategy, architecture, delivery, and performance of the BSS platform, covering billing, rating, provisioning, ordering, and revenue management capabilities.

• Establish and maintain engineering standards across system integration, release management, automated testing, observability, technical debt management, and platform reliability.

• Ensure BSS platforms are scalable, secure, compliant, and designed to support multi-product and multi-region business operations.

• Define and execute the BSS product strategy and roadmap, translating commercial, financial, regulatory, and customer requirements into prioritized product initiatives.

• Oversee the complete quote-to-cash and order-to-cash lifecycle, including Configure, Price, Quote (CPQ), order management, provisioning, billing, collections, and revenue recognition.

• Drive the evolution of usage-based and hybrid monetization capabilities, including Call Detail Record (CDR) and API event mediation, real-time charging, prepaid and postpaid models, digital wallets, and commitment-plus-overage pricing structures.

• Strengthen revenue assurance by implementing reconciliation controls, billing accuracy standards, service-level agreements, and fraud and abuse prevention mechanisms.

• Ensure platform compliance and audit readiness across relevant regulatory and security frameworks, including SOX, PCI-DSS, GDPR, and telecommunications tax requirements.

• Lead the development of BSS capabilities supporting CPaaS and UCaaS platforms, ensuring a seamless developer experience and effective integration with communication services.

• Oversee API monetization infrastructure, including usage metering, rate limiting, quotas, and multi-tenant isolation, ensuring accurate integration with billing systems.

• Champion API lifecycle governance and design-first development practices, including OpenAPI standards, versioning policies, and self-service developer tooling.

• Build, lead, and develop a globally distributed organization of engineering managers, product owners, architects, and delivery specialists.

• Establish effective operating models and governance processes covering strategic planning, delivery execution, platform performance, and stakeholder prioritization.

• Drive organizational growth through strategic recruitment, leadership development, succession planning, and the adoption of AI-enabled tools to improve engineering productivity and delivery quality.

Requirements:

• Extensive senior leadership experience in Business Support Systems (BSS) engineering and product management within telecommunications, CPaaS, UCaaS, or enterprise SaaS environments.

• Deep technical and functional expertise across the BSS ecosystem, including billing, rating, CPQ, order management, provisioning, and revenue management.

• Proven experience managing and evolving enterprise platforms such as Salesforce (CPQ, Sales Cloud, Service Cloud), Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva.

• Strong understanding of end-to-end quote-to-cash and order-to-cash processes, including subscription management, usage-based billing, and complex monetization models.

• Demonstrated experience defining product strategies, managing roadmaps, and aligning engineering delivery with commercial and operational objectives.

• Strong knowledge of API lifecycle management, API gateway technologies, usage metering infrastructure, and monetization capabilities within CPaaS or UCaaS environments.

• Experience designing and managing scalable, secure, multi-tenant platforms across multiple products, markets, and geographic regions.

• Familiarity with revenue assurance, billing reconciliation, fraud prevention, and regulatory compliance frameworks relevant to enterprise technology and telecommunications.

• Proven ability to lead large, geographically distributed, and matrixed engineering and product teams, including engineering managers, architects, and product leadership.

• Demonstrated success establishing engineering governance, improving delivery performance, and managing complex technology transformation initiatives.

• Experience leveraging AI-powered solutions, automation, and data-driven tools to enhance engineering efficiency, product quality, and operational performance.

• Exceptional strategic thinking, communication, and stakeholder management skills, with the ability to influence senior executives and align cross-functional teams.

• A collaborative, innovative, and results-oriented leadership approach, combining long-term strategic vision with strong execution capabilities.

• Nice to have: Background in CPaaS, UCaaS, CCaaS, or Tier 1 and Tier 2 telecommunications organizations.

• Nice to have: Experience managing partner billing, API monetization, or large-scale subscription management platforms.

Benefits:

• Competitive annual base salary ranging from $240,000 to $318,000 USD.

• Comprehensive medical, dental, and vision insurance coverage.

• 401(k) retirement savings plan.

• Access to employee support and well-being resources through the Ericsson Care Line.

• Discretionary Time Off (DTO) for eligible employees.

• Paid Time Off (PTO) for hourly employees, where applicable.

• Volunteer Time Off (VTO), supporting community engagement and charitable activities.

• Additional employee benefits and perks, with further details provided during the recruitment process.

• Remote working arrangements within the Eastern United States.

• Opportunity to lead global engineering and product teams and influence the development of large-scale cloud communications platforms.

• Collaborative, innovation-driven environment with opportunities to shape strategic technology initiatives and organizational growth.