Senior Director Central Operations

Accountabilities:

Provisioning Operations Leadership: Provide strategic direction and operational oversight for provisioning activities supporting new hires, existing employees, organizational changes, new client integrations, and ongoing business operations. Ensure appropriate and timely access aligned with individual roles and responsibilities.
Process Development and Standardization: Design and implement scalable provisioning processes, operational standards, controls, and best practices. Lead efforts to centralize and standardize workflows across business functions and client environments while establishing clear procedures, performance expectations, escalation pathways, and accountability measures.
Client Integrations and Operational Readiness: Lead provisioning activities associated with new client implementations, acquisitions, conversions, and operational transitions. Develop implementation plans, coordinate access requirements, assess potential risks, and ensure successful client onboarding and operational readiness.
Cross-functional Collaboration: Partner closely with Human Resources, Revenue Cycle Operations, Technology, Implementation, Client Services, and senior operational leaders to create coordinated end-to-end provisioning processes. Build trusted relationships, facilitate communication, and align stakeholders around shared objectives.
Risk Management and Operational Controls: Evaluate workflows to identify access-related risks, process gaps, inefficiencies, and control weaknesses. Balance business requirements, client expectations, information security, and compliance considerations when making operational decisions.
Performance Monitoring and Continuous Improvement: Establish key performance indicators, reporting frameworks, and dashboards to monitor service levels, backlogs, quality, risks, and operational performance. Lead corrective action plans and implement improvements that enhance provisioning speed, accuracy, consistency, and compliance.
Technology and Automation: Identify opportunities to leverage automation, digital tools, and AI-enabled solutions to reduce manual activities, streamline workflows, and improve the employee and client experience.
Strategic Stakeholder Management: Present operational updates, performance insights, risks, and recommendations to executive leadership and key stakeholders. Lead complex decisions involving access requirements, workflow dependencies, and business priorities.
People Leadership and Development: Build, manage, and develop a high-performing provisioning operations team. Establish a culture of accountability, collaboration, service excellence, and continuous improvement while coaching team members and developing future leaders.
Hands-on Operational Support: Combine strategic leadership with practical involvement in detailed operational activities when necessary, ensuring the function remains responsive, effective, and adaptable as business needs evolve.
Requirements:
Bachelor's degree or an equivalent combination of education and relevant professional experience.
At least 10 years of progressive professional experience in healthcare operations, revenue cycle management, provisioning, access management, client integrations, implementation, technology operations, or a related field.
Minimum of 5 years of progressive people-management experience, including leading teams, developing managers, and building organizational capabilities.
Previous experience operating at Director level or in a comparable senior leadership position with responsibility for complex, cross-functional operations.
Strong understanding of healthcare revenue cycle operations, including the systems, workflows, and access requirements that support healthcare financial and operational functions.
Demonstrated experience leading provisioning, access management, client integration, implementation, operational transformation, or centralized operations initiatives.
Proven ability to design, scale, and standardize operational processes, controls, procedures, and high-performing teams.
Experience collaborating with senior executives and influencing stakeholders across Human Resources, Technology, Operations, and client-facing functions.
Strong understanding of operational risk management, access requirements, workflow dependencies, and their impact on business performance.
Demonstrated ability to manage complex, organization-wide initiatives involving multiple stakeholders and competing priorities.
Excellent executive presence, communication, interpersonal, and relationship-management skills, with the ability to influence decisions and build trusted partnerships.
Strong strategic thinking, problem-solving, and decision-making capabilities, combined with sound professional judgment and adaptability.
A hands-on, solutions-oriented leadership approach and willingness to support detailed operational activities when required.
Advanced knowledge and practical application of AI tools, including experience managing teams that use AI to improve processes, technology, operational efficiency, and employee, patient, and client experiences.
Ability to encourage responsible AI experimentation and adoption to reduce operational friction and support continuous improvement.
Willingness and ability to travel according to business and client requirements.
Preferred Qualifications:
Previous experience leading provisioning or access-management operations within a healthcare revenue cycle organization.
Experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions.
Demonstrated success building or expanding centralized operational functions.
Familiarity with identity and access management, role-based access controls, user lifecycle management, and access governance.
Experience with enterprise healthcare platforms, revenue cycle management technologies, and client-specific systems.
Knowledge of healthcare privacy, security, regulatory compliance, and minimum-necessary access principles.
Experience managing teams across multiple states, national operations, or complex client-based healthcare environments.
Familiarity with workflow automation, reporting tools, Power BI, Microsoft Copilot, and other AI-enabled productivity and process-improvement solutions.
Relevant certifications in project management, process improvement, technology, information security, or healthcare revenue cycle management.
Benefits:
Competitive annual salary: $122,900–$184,350, depending on experience, qualifications, geographic location, and other job-related factors.
Comprehensive healthcare coverage: Benefits designed to support the physical and emotional health of employees and their families.
Retirement benefits: Access to retirement savings and financial well-being programs.
Paid time off: Time-off benefits designed to support work-life balance and personal wellbeing.
Employee wellbeing: Resources and programs supporting physical, emotional, and financial health.
Professional development: Opportunities to obtain industry-relevant professional certifications and access tuition reimbursement.
Performance incentives: Quarterly and annual recognition and incentive programs rewarding outstanding contributions and performance.
Remote flexibility: Nationwide remote working opportunity for candidates residing and authorized to work in the United States.
Career advancement: Opportunities to develop leadership capabilities, expand professional expertise, and grow within a dynamic healthcare services organization.
Collaborative culture: A people-first environment emphasizing teamwork, innovation, continuous learning, trust, integrity, and professional growth.
Meaningful impact: The opportunity to improve healthcare operations and contribute to better experiences for employees, healthcare clients, and patients.