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New York, New York, United States
Onsite
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
You're an operations leader who sees this moment in operations for what it is: a rare inflection point where AI and automation are reshaping what's possible, and where the leaders who move first will define the next generation of operational excellence. You bring deep expertise in standards, systems, and process design, paired with the vision to imagine what operations can become and the discipline to get there. You've built operational infrastructure before: the SOPs, controls, systems, KPI frameworks, and governance cadences that turn a high-performing team into a high-performing organization. You're a builder at heart, energized by creating structure where there isn't any, and you lead teams through ambiguity and change with conviction and clarity. You influence across the organization, earning trust, driving adoption, and making change stick even where you don't have direct authority. You're also a natural connector between Operations and the partners across Technology, Customer Success, Revenue, and Finance who are critical to making the company's transformation agenda real.
As the Senior Director of Central Operations, you will lead the transformation of our Operations organization at one of the most exciting moments in the function's history. You will build the operational backbone that sets the standards, systems, and capabilities for how the organization works, and you will lead the AI and automation agenda that will fundamentally reshape how operations gets done. This is a rare opportunity to stand up a centralized function from the ground up, shape its vision, and drive change that will be felt across every team in Operations.
You will own a portfolio of centralized functions including operational excellence, data and KPIs, third-party systems, AI and automation transformation, and learning and development. You will elevate Central Operations as the strategic engine that raises the performance bar across the entire organization and positions Operations as a competitive advantage for the business.
LEAD THE TRANSFORMATION AND AUTOMATION AGENDA
BUILD AND LEAD THE CENTRAL OPERATIONS TEAM
DRIVE OPERATIONAL EXCELLENCE ACROSS THE ORGANIZATION
OWN DATA, KPIs, AND OPERATIONAL REPORTING
GOVERN SYSTEMS AND TOOLS
BUILD THE LEARNING AND DEVELOPMENT FOUNDATION
As Senior Director of Central Operations, how results are achieved is as important as what you achieve. You'll demonstrate:
Vision and Forward-Looking Leadership: You anticipate where operations is going before others see it and position your team to lead rather than react. You think in systems, connect near-term execution to long-term capability, and make bold bets on where the organization needs to go.
Decisive, Data-Driven Leadership: You define what good looks like before measuring it. You use analytics and operational insights to set standards, track performance, and drive improvements across the org. You hold the line on data quality and metric integrity even when it's inconvenient.
Change Management and Transformation: You know that shipping a solution is only half the job. You lead the shift toward automated, AI-enabled operations and bring teams along through change, building the adoption muscle that makes transformation stick.
Horizontal Leadership and Influence: You drive outcomes across teams you don't own. You build credibility through expertise, earn trust through follow-through, and shape standards and practices org-wide through partnership rather than positional authority.
Inclusive, Growth-Oriented Leadership: Foster psychological safety, encourage diverse perspectives, and develop emerging leaders across your team.
This role is based in our New York City headquarters. The base wage range for this position will be $240,000 - $310,000 annually.
#LI-Hybrid #LI-SD1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
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