Senior Director, Client Services B2B

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Director, Client Services B2B based in the United States.

We are seeking an accomplished Senior Director, Client Services B2B to lead strategic client relationships and drive business growth across a portfolio of complex enterprise accounts. In this leadership role, you will translate client objectives into integrated B2B marketing strategies that connect campaign performance with demand generation, sales pipeline, and revenue growth. You will serve as a trusted advisor to senior marketing, sales, and Revenue Operations (RevOps) stakeholders, guiding executive discussions and long-term strategic planning. Working closely with media, analytics, creative, and delivery teams, you will ensure coordinated execution, measurable business impact, and exceptional client experiences. You will also identify account expansion opportunities, oversee financial performance, and strengthen commercial partnerships. This remote opportunity is ideal for a strategic marketing leader with strong business acumen, executive presence, and a passion for developing high-performing teams.

Accountabilities

Strategic client relationship management: Serve as a senior strategic partner to marketing, sales, and RevOps stakeholders across enterprise B2B accounts. Lead executive meetings, annual planning sessions, quarterly business reviews, strategic workshops, and high-stakes presentations.
Account health and client satisfaction: Own day-to-day account leadership, client satisfaction, delivery against agreed scopes, and the identification and escalation of significant risks. Partner with senior delivery leadership on account challenges, staffing requirements, escalations, and commercial decisions.
Integrated B2B marketing strategy: Translate client business objectives into comprehensive marketing strategies aligned with demand generation, target-account engagement, pipeline development, customer acquisition, and revenue goals.
Cross-functional campaign alignment: Guide account teams in coordinating integrated media and marketing strategies while collaborating with channel specialists responsible for channel-specific planning and execution.
Performance optimization and experimentation: Develop test-and-learn roadmaps, evaluate campaign results, and use performance insights to refine strategic recommendations and improve marketing effectiveness.
Measurement and business impact: Partner with analytics and measurement teams to connect marketing activities with lead quality, opportunity creation, pipeline contribution, customer acquisition, and revenue outcomes where reliable data is available.
Executive communication and business storytelling: Translate complex marketing strategies and performance data into clear, compelling narratives that demonstrate business value and support informed client decision-making.
Account growth and revenue development: Identify opportunities to expand existing client relationships, increase account scope, develop strategic proposals, and drive incremental revenue through to closure.
Financial and operational management: Oversee account budgets, forecasting, revenue management, and profitability, ensuring that client delivery remains commercially sustainable and aligned with business objectives.
Team leadership and development: Manage, mentor, and develop Client Strategy team members, fostering strategic thinking, accountability, collaboration, and continuous professional growth.
Organizational coordination: Align client priorities with internal resources, coordinate cross-functional delivery, and balance strategic direction with operational execution across the account portfolio.
New business and strategic planning: Contribute to new business pitches, commercial planning, and strategic initiatives that strengthen client partnerships and support broader organizational growth.
Requirements
Professional experience: At least 10 years of experience in B2B marketing, media strategy, integrated marketing, or client leadership, ideally within a marketing or digital agency environment.
Leadership experience: At least 4 years of experience managing, mentoring, and developing high-performing teams, with a proven ability to balance client relationships, strategic planning, and operational responsibilities.
Enterprise client management: Demonstrated success leading complex B2B client relationships, advising senior stakeholders, navigating challenging client situations, and delivering against business objectives.
B2B demand generation expertise: Strong understanding of demand generation, account-based marketing (ABM), audience targeting, and the B2B customer journey, including long sales cycles and multi-stakeholder purchasing decisions.
Integrated media strategy: Experience developing or guiding integrated marketing strategies across paid media and other demand generation channels, aligning campaign execution with client priorities and commercial outcomes.
Business performance measurement: Proven ability to connect marketing performance with business outcomes, including lead quality, pipeline contribution, opportunity creation, customer acquisition, and revenue growth.
Analytics collaboration: Experience partnering with analytics and measurement specialists to assess marketing effectiveness, interpret performance data, and communicate actionable recommendations.
Financial and commercial acumen: Strong capabilities in budget forecasting, revenue management, account profitability, and commercial planning, with a track record of identifying and converting account growth opportunities.
Executive communication: Exceptional written, verbal, presentation, and negotiation skills, with the ability to influence senior decision-makers and communicate complex strategies with clarity and confidence.
Strategic and organizational leadership: Strong judgment, planning, prioritization, and problem-solving skills, with the ability to coordinate multidisciplinary teams and manage competing business priorities.
Education: Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience.
Enterprise technology experience: Experience supporting B2B technology, software-as-a-service (SaaS), or other complex enterprise organizations is preferred.
Marketing technology platforms: Familiarity with ABM platforms such as 6sense and Demandbase, as well as CRM and marketing automation tools such as Salesforce and HubSpot, is an advantage.
Revenue attribution and measurement: Understanding of multi-touch attribution, pipeline reporting, revenue attribution, and other B2B marketing measurement frameworks is desirable.
Multichannel campaign experience: Experience developing integrated strategies spanning paid media, content, creative, and other demand generation channels is beneficial.
Business development support: Experience contributing to new business pitches, strategic proposals, and commercial planning is a plus.
Collaborative mindset: Ability to build trusted relationships, encourage cross-functional collaboration, provide constructive feedback, and foster a culture of accountability and continuous improvement.
Benefits
Competitive annual salary: Base salary ranging from $136,000 to $155,000, depending on experience, qualifications, skills, geographic location, and scope of responsibility.
Performance-based bonus: Eligibility for an annual target bonus based on company, department, and individual performance. Bonus payments are not guaranteed and are subject to eligibility requirements.
Remote-first culture: Remote work opportunities from most U.S. states, subject to location restrictions.
Flexible paid time off: Unlimited PTO to support personal needs and work-life balance.
Extended holiday break: Additional winter holiday time off.
Flexible schedules: Flexibility to organize work around professional responsibilities and personal commitments.
Work-from-anywhere options: Opportunities to work from approved locations, subject to applicable policies and restrictions.
Paid parental leave: 100% paid parental leave.
Retirement benefits: 401(k) matching to support long-term financial planning.
Healthcare coverage: Medical, dental, and vision insurance.
Additional insurance: Life insurance, pet insurance, short-term disability insurance, and other voluntary coverage options.
Wellness benefits: Annual ClassPass credits to support fitness and personal well-being.
Professional development: Access to learning and development opportunities, including in-person collaboration and events at office hubs in Los Angeles and New York.
Inclusive workplace: A collaborative environment that values diverse perspectives, professional growth, work-life balance, and meaningful contributions.