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Greater London, England, United Kingdom
Hybrid
Senior Director, Destination Management, Supply I Tripadvisor
About Tripadvisor
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.
Tripadvisor Experiences is the world's leading marketplace for tours, activities, and experiences. Our mission is to bring more wonder to the world by delivering exceptional experiences to travelers wherever they are. We offer an unparalleled opportunity to be part of the future of the travel experiences industry.
The Opportunity
Reporting to the Chief Commercial Officer, Experiences, the Senior Director of Destination Management leads Viator's global destination management team. You will bring a deep understanding of the global operator community and use it to develop strategies that solve business problems and support our mutual goal with operators: delivering exceptional experiences to travelers.
This is an operational role. You will be expected to deliver significant business outcomes by leading and motivating a global team, with decisive leadership and a strong bias for action.
Job Location: Hybrid
This role is a hybrid position that requires 2 to 3 days per week in our London Office.
Key Responsibilities:
Operator Community and Destination Strategy
Hold a deep, current understanding of the operator community: its needs, economics, competitive options and pain points. Use it to shape how we win and retain supply.
Own the 3 year destination management strategy and translate it into clear regional charters and measurable KPIs, growing revenue and market share in leading destinations.
Develop strategies that solve business problems for both operators and Viator, in support of delivering exceptional traveler experiences.
Own financial rigor: use fresh business data and pacing to steer the business, and help your team understand the financial impact of its decisions and be accountable for it.
Team Leadership and Talent
Act as chief architect of the global destination management organization. Lead and mentor Regional Managers, and design an organization and operating model that fits the business as it evolves.
Set and hold the hiring bar, run rigorous and consistent performance management, and calibrate with peers across Supply.
Build and retain top talent, and maintain a leadership bench and succession plan for Regional Manager roles.
Set the standard for leadership: humble, open to feedback, and skilled at leading teams through change.
Be clear on what each person and region owns, and hold them accountable for it. Push decisions to the lowest appropriate level while stepping in personally on cross-regional or cross-functional problems no one else owns.
Data-Driven Decision Making
Set the standard for hypothesis quality and test design. Define what the team needs to learn, require evidence and experimentation over opinion, and prioritize what operators and travelers actually do over what they say.
Connectivity
Ensure industry-leading connectivity with the features and support operators need. Oversee the connectivity support team and partner with R&D to build enhanced connectivity features.
Innovation and AI
Drive innovation by bringing in outside ideas through industry conferences, councils and competitor insight, and share what works across functions.
Advocate for and implement AI and automation to transform productivity and quality, including rethinking roles and workflows. Scale proven wins across regions, build team AI skills, and use AI responsibly within our governance and data-privacy guidelines.
Monitor competitive dynamics, regulatory environments and industry trends affecting supply.
Cross-Functional Collaboration
Align with Supply Sales, Marketing, R&D and Support, and act as an integrator on OKRs and problems that cut across functions, so operators and customers have a seamless end-to-end experience.
Partner as one team across Supply and Tripadvisor Experiences, and hold cross-functional partners accountable as well as being held accountable by them.
Skills & Experience
Global Leadership: 10+ years leading and scaling global teams in market management, account management or a combination, including leading managers of managers.
Operator and Marketplace Expertise: Extensive experience with two-sided marketplaces, a deep understanding of supply-side dynamics, technologies and operator communities, ideally in travel.
Strategic Thinking: A track record of setting multi-year strategy and turning it into goals, KPIs and results.
Operational Excellence: Data-driven operational leadership with a strong bias for action. Skilled at KPIs, pacing and scalable processes to improve global efficiency.
Quality Orientation: Experience defining and enforcing quality standards across a catalog or supplier base.
Tech Savvy and AI Proficiency: A proven history of using AI and technology to improve business outcomes and create transformational change.
Commercial Acumen: Strong commercial and financial acumen, with advanced negotiation and relationship management skills to build and sustain key operator partnerships.
Inspirational Leader: An authentic, humble leader who builds trust, develops talent and cultivates a winning culture.
What We Offer
Our Cultural Pillars:
Traveler first
We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us.
Execution is our edge
We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges.
We succeed together
The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.
We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.
If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!
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