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Support Office (Vancouver), Canada
Onsite
THE BUSINESS
We are Everyday Luxury™.
It's what we do and how we do it — together.
It's working alongside world-class talent in pursuit of world-class results.
It's maximizing your potential in a high-performance culture.
It's knowing that wherever you are, you belong.
It's elevating your world — and the world of those who love and will love Aritzia.
It's You. And an endless runway of opportunity.
With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us.
THE TEAM
The mission of the AI Enablement Department is to empower domain teams to deliver AI solutions that unlock business value through strategic guidance and AI infrastructure.
THE OPPORTUNITY
Aritzia is growing, and our AI Enablement team in our Technology division is growing with it. This is a unique opportunity to establish and operationalize the infrastructure required to ensure responsible, ethical, and secure use of AI across the enterprise. As the Senior Director/Director, Enterprise AI Governance, you will use your expertise in risk management and compliance to define the guiding principles and guardrails that shape how Aritzia designs and deploys AI. You will be the architect of our governance roadmap, operationalizing frameworks for transparency, data handling, and algorithmic integrity while protecting our assets through secure-by-design practices. A natural collaborator, you will chair the AI Governance Forum — partnering with Cybersecurity, Legal, Privacy, Technology, and other teams to ensure every AI solution, from initial proof-of-concept to production-grade platform, adheres to our rigorous standards. You will champion AI literacy and education, ensuring our teams are empowered to use these tools with confidence and accountability. With people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia — while enjoying one yourself.
THE ROLE
As the Senior Director/Director, Enterprise AI Governance, you will:
Ensure that Aritzia’s AI governance strategy is aligned with our business objectives, technology strategy, and the prioritized pipeline of AI use cases.
Design, build, and operationalize the enterprise-wide AI governance roadmap, establishing the guiding principles and guardrails for how Aritzia responsibly designs, deploys, and scales artificial intelligence.
Develop and implement a comprehensive AI risk framework, including policies for ethical use, data handling, and transparency, and design and enforce standards to detect, manage, and mitigate bias in AI.
Lead the AI Governance Forum, collaborating with leaders in Cybersecurity, Legal, Privacy, and Technology to ensure every AI solution adheres to internal standards and external regulations before deployment.
Partner closely with the enterprise Cybersecurity team to protect AI platforms, data, and models by embedding secure-by-design practices, robust access controls, and advanced threat modeling.
Play a key role in advancing AI knowledge across the organization by supporting the development of educational curriculums and fostering a community of practice to ensure teams use AI tools with confidence and accountability.
Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and incredible employee experience.
THE QUALIFICATIONS
The Senior Director/Director, Enterprise AI Governance has:
Proven skills, education, and/or applicable certifications:
AI Governance, Risk, and Compliance (GRC) Regulatory Frameworks: Deep familiarity with the EU AI Act, NIST AI Risk Management Framework (RMF), Canadian AI & Data Act (AIDA), and ISO/IEC 42001
AI Ethics & Bias Mitigation: Knowledge of algorithmic fairness metrics (e.g., disparate impact, equalized odds) and tools for detecting bias in datasets and model output
Risk Assessment Methodologies: Ability to design risk classifications for AI use cases
Generative AI & Large Language Model (LLM) Security: OWASP Top 10 for LLMs, Hallucination Management, RAG Architectures,
Agentic AI: Understanding of risks and guardrails
Data Governance & Cybersecurity: Technical knowledge of GDPR, CCPA, and PII masking/anonymization techniques within AI pipelines
Cybersecurity for AI: Understanding of model inversion attacks, adversarial robustness, and secure API management
Infrastructure Security: Knowledge of cloud security (Azure, AWS, or GCP) and how to audit “Black Box” third-party AI vendors
MLOps & Model Monitoring: Model Observability, Explainable AI, and AI Lifecycle Management
A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
The ability to set clear objectives and design a strategy that inspires the team
A dedication to quality and investing in results and new business opportunities that add value
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family.
A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof.
Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.