Senior Director, E-Commerce

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, E-Commerce based in the United States.

The Senior Director, E-Commerce will lead the development and execution of a comprehensive digital commerce strategy for a pioneering clean beauty retailer.
This role offers the opportunity to shape the online customer experience and accelerate digital growth in a purpose-driven, fast-evolving beauty market.
You will oversee e-commerce performance, identify opportunities to improve conversion and customer engagement, and strengthen the digital shopping journey.
Working across marketing, creative, technology, and commercial teams, you will translate business priorities into impactful digital initiatives.
The successful candidate will combine strategic leadership with a strong understanding of e-commerce operations, customer behavior, and digital innovation.
This is an opportunity to influence the future of a values-led retail brand committed to raising standards across the beauty industry.

Accountabilities

As Senior Director, E-Commerce, you will be responsible for setting the digital commerce vision and driving initiatives that support sustainable growth and an exceptional customer experience. Your responsibilities will include:

• Define and lead the overall e-commerce strategy, aligning digital priorities with broader business objectives.

• Oversee the performance and development of the online store, identifying opportunities to improve conversion, revenue, and customer retention.

• Optimize the end-to-end digital shopping experience, ensuring a seamless and engaging journey across key customer touchpoints.

• Use analytics, customer insights, and market trends to identify growth opportunities and guide strategic decisions.

• Partner with marketing and creative teams to develop integrated campaigns that strengthen customer acquisition, engagement, and loyalty.

• Collaborate with technology and other cross-functional teams to prioritize platform improvements, digital initiatives, and operational enhancements.

• Establish performance objectives and monitor key e-commerce metrics, translating results into actionable recommendations.

• Lead and develop the e-commerce function, fostering collaboration, innovation, and a strong performance culture.

Requirements:

The ideal candidate is a strategic digital commerce leader with the experience and commercial mindset to scale an online retail business. You should bring:

• Significant leadership experience in e-commerce, digital retail, or a related commercial function.

• A proven track record of developing and executing e-commerce strategies that drive revenue and business growth.

• Strong knowledge of digital merchandising, conversion optimization, customer acquisition, and retention strategies.

• Experience using e-commerce analytics and performance metrics to guide decisions and improve results.

• The ability to lead cross-functional initiatives involving marketing, creative, technology, and commercial stakeholders.

• Strong understanding of online customer behavior and the factors that shape an effective digital shopping experience.

• Excellent strategic thinking, communication, and stakeholder management skills.

• Demonstrated ability to lead teams, manage priorities, and deliver results in a fast-paced retail environment.

• A strong interest in purpose-driven retail and the evolving beauty industry.

Benefits:

• Annual salary range of $185,000–$200,000 USD.

• Full-time employment.

• Remote work arrangement, with the position based in the United States.

• Opportunity to contribute to the growth of a pioneering clean beauty retailer.

• Additional benefits and employment details may be provided during the recruitment process.