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United States
Remote only
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Director, Enterprise Operations based in the United States.
The Senior Director, Enterprise Operations will play a pivotal role in driving enterprise-wide transformation and improving operational performance within a fast-growing healthcare technology organization. Reporting to the Chief Clinical Operations Officer and partnering closely with the Chief Information Officer, you will shape and execute a multi-year strategy focused on operational excellence and business efficiency. You will lead high-impact initiatives designed to streamline processes, optimize resources, and integrate AI-powered solutions across core business functions. Working with senior leadership, technical teams, and cross-functional stakeholders, you will translate strategic priorities into measurable business outcomes. This role offers an opportunity to influence organizational effectiveness, accelerate digital transformation, and establish a culture of continuous improvement. The ideal candidate is a strategic and hands-on leader who combines business acumen, technological expertise, and strong execution capabilities.
Enterprise Transformation Strategy: Define and lead a multi-year enterprise transformation strategy, identifying high-impact opportunities to improve operational efficiency, organizational effectiveness, and overall business performance.
Transformation Roadmap Execution: Drive enterprise-wide transformation initiatives from initial concept through implementation, ensuring projects deliver measurable improvements in productivity, operational speed, and cost efficiency.
Operational Excellence: Identify organizational bottlenecks, process inefficiencies, and structural challenges, developing and implementing solutions that improve workflows, resource utilization, and internal operating models.
AI and Technology Integration: Champion the adoption of enterprise AI solutions, intelligent automation, and advanced analytics across core business functions in partnership with technical teams.
Performance Measurement and ROI: Establish and monitor transformation KPIs, including productivity improvements, cost-to-serve reductions, and operational throughput. Track realized returns on investment in collaboration with Finance and ensure alignment with financial benchmarks.
Cross-Functional Leadership: Lead and develop a team of strategic operators responsible for executing transformation projects while coordinating closely with technology teams and business stakeholders.
Strategic Problem-Solving: Proactively identify barriers to transformation, assess organizational needs, and recommend the investments and resources required to accelerate results.
Change Management and Culture Development: Drive organizational adoption of new processes, technologies, and operating models while fostering a high-performance culture centered on continuous improvement, accountability, and AI fluency.
At least 15 years of overall professional business experience, including a minimum of 8 years leading large-scale operational or digital transformation initiatives within growth-stage or enterprise technology organizations.
Demonstrated experience designing and executing enterprise-wide transformation strategies, with a proven ability to translate strategic objectives into actionable initiatives and measurable outcomes.
Strong expertise in organizational redesign and process optimization, including identifying operational challenges, evaluating solutions, building stakeholder alignment, and leading implementation.
Proven track record of deploying enterprise AI solutions, automation workflows, and advanced analytics to improve operational performance and organizational efficiency.
Strong financial and analytical capabilities, including financial modeling, business case development, investment evaluation, and post-implementation ROI measurement.
Experience leading complex, cross-functional transformation programs and managing organizational change across multiple departments and business functions.
Ability to work effectively with technical teams, senior executives, and operational stakeholders to align business priorities with technology initiatives.
Excellent strategic thinking, problem-solving, and decision-making skills, with the ability to navigate ambiguity and manage competing priorities.
Strong leadership and team development capabilities, with experience building high-performing teams and encouraging innovation, accountability, and continuous improvement.
Exceptional communication, influencing, and stakeholder management skills, with the ability to gain alignment and drive organizational adoption.
A proactive, execution-oriented leadership style and the ability to thrive in fast-paced, high-growth environments.
Competitive annual base salary: $211,000–$265,000, depending on qualifications, experience, skills, and geographic location.
Eligibility for discretionary annual bonus compensation.
Equity participation through discretionary restricted stock units.
Comprehensive healthcare coverage, including medical, dental, and vision insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
Life and disability insurance coverage.
Access to professional coaching and mental health therapy services.
Competitive paid time off, including vacation, sick leave, and company holidays.
Paid parental leave.
401(k) retirement benefits.
Monthly technology allowance.
Employee well-being initiatives, community celebrations, activities, and additional workplace perks.
Fully remote working arrangement within the United States.
Opportunity to shape enterprise strategy and lead transformative AI-driven initiatives in a growing healthcare technology environment.
