Senior Director, IT Service Delivery

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Senior Director, IT Service Delivery for a dynamic team in Durham, NC. This position can also be Remote based.

The Senior Director, IT Service Delivery position will be responsible to ensure the timely Delivery and Release Management of projects that support Biopharma Laboratory Solutions (BLS).

This position will be partnered with key business and IT stakeholders to ensure timely delivery of technology deliverables, that include projects comprised of applications, system implementations, system upgrades, system enhancements and system integration projects.   

The position will be responsible to oversee the tracking of the full portfolio of IT projects and initiatives, prioritized with the business stakeholders and tracking and control of the project financials across the projects and initiatives.

The position will support the strong cross-functional collaboration with all Enterprise IT departments, as well as Business Stakeholders, Finance and Vendors to ensure successful delivery and support of business technology solutions. 

Work Schedule:

This is a full‑time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m.  Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible.

Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility.

Job Responsibilities:

• Oversee and manage Service Delivery Managers in the end to end delivery of IT projects and initiatives, ensuring scope, schedule, cost, and quality targets are met.

• Oversee the coordination efforts across Technical, QA, Architecture, and business teams are being adhered to ensure production readiness inclusive of project plans, scope definition, detailed activities, scheduled baselines, resource plans, and cost estimates to ensure project alignment and release readiness.

• Oversee and ensure the tracking of project performance through KPIs, sprint metrics, burndown charts, schedule variance, effort tracking, quality indicators and adoption metrics.

• Ensure the use of AI powered tools to enhance planning accuracy, automate documentation, identify risks, and generate project insights and dashboards.

• Oversee the monitoring of project progress, ensure project plans are adjusted as needed, and ensure timely escalation of risks, issues, and dependencies.

• Prepare and deliver clear, concise status reports, dashboards, and summaries for stakeholders and executives.

• Ensure Service Delivery adherence to enterprise IT governance policies, change control, security, and compliance standards, including AI governance.

• Facilitate post implementation reviews, lessons learned, and continuous improvement activities for all projects and initiatives.

• Promote a Service Delivery culture focused on predictability, accountability, and customer adoption outcomes.

Minimum Qualifications:

• Bachelor's Degree

• 10 or more years' of experience in IT project delivery, Agile delivery management, or related roles, including delivery of digital, data, or AI enabled initiatives

• 8 or more years' of experience managing teams and projects using both Agile and traditional PM methodologies.

• 1 or more years' of experience supporting delivery of AI-enabled solutions, with awareness of AI lifecycle considerations such as data readiness, model dependencies, integration complexity, and production readiness.

Preferred Qualifications:

• PMP, CAPM, CSM, or SAFe certification (or progress toward certification).

• 5 or more years of experience working on enterprise platform projects, implementations and enhancements.

• 1 or more years of experience with generative AI, project intelligence platforms, or AI driven automation tools.

• Current or prior Labcorp experience

Additional Job Standards:

• Proficiency in project planning, scheduling, risk management, performance and adoption tracking.

• Strong proficiency in project delivery, reporting, or productivity workflows.

• Experience with cross functional delivery involving engineering, QA, architecture, and data teams.

• Familiarity with data driven reporting, KPI frameworks, and dashboarding tools.

• Excellent communication and stakeholder management skills across technical and business audiences.

• Ability to manage multiple priorities in a dynamic environment.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on 7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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