Malaysia-Kuala Lumpur BSC, Malaysia
Onsite
Many structural heart patients suffer from heart failure with limited options. Edwards is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.
The Senior Director, IT – JAPAC, serves as the senior technology leader for the Japan & Asia Pacific (JAPAC) region and the IT Site Leader for the Kuala Lumpur (KL) Business Service Center (BSC). This role is accountable for regional solution delivery, strategic business partnership, and operational excellence, while ensuring a strong IT employee experience, talent development, and performance culture at the BSC within a global, matrixed IT organization.
The role partners closely with senior business and functional leaders to define, deliver, and govern secure, compliant, and scalable technology solutions, ensuring alignment with Global IT strategy while enabling effective regional execution and site‑level performance.
How You Will Make an Impact:
Regional IT Business Partnership & Solution Delivery (JAPAC)
· Strategic Transformation & Value Leadership (JAPAC)
· Own and drive a rolling three‑year regional IT roadmap aligned to global strategy and JAPAC business priorities, with clear outcomes, milestones, and value realization across Commercial, Supply Chain & Logistics, and Data & AI domains.
· Lead region‑specific digital and technology transformation, modernizing processes, platforms, and data capabilities to address unique country and market needs while maintaining global scalability and compliance.
· Identify and deliver significant, measurable business value, proactively challenging legacy ways of working and introducing bold, creative solutions that accelerate growth, efficiency, and decision‑making in the region.
· Own the regional IT portfolio, Core Transformation Focus Areas
o Commercial (Sales, Marketing & Commercial Operations)
§ Transform commercial capabilities across demand generation, customer engagement, pricing, forecasting, and field effectiveness.
§ Partner with commercial leadership to enable data‑driven decision‑making, digital go‑to‑market models, and improved customer experiences across JAPAC markets.
o Supply Chain & Logistics
§ Drive end‑to‑end modernization of supply chain and logistics capabilities, including planning, manufacturing integration, inventory, distribution, and regional fulfillment.
§ Enable resilience, visibility, and agility across the supply chain by leveraging digital platforms, analytics, and automation.
o Data & AI
§ Establish a strong regional vision for data, analytics, and AI adoption, aligning with enterprise platforms while accelerating local use cases.
§ Champion AI‑enabled insights, decision support, and operational intelligence to improve commercial performance, supply reliability, and executive visibility.
· Enterprise Collaboration & Governance:
o Operate as the senior regional orchestrator, collaborating closely with Global IT delivery organizations and platform teams to ensure seamless execution and alignment.
o Coordinate structured, periodic reviews with IT Delivery Leaders responsible for:
§ Idea‑to‑Market
§ Order‑to‑Cash
§ Enablement & Corporate Functions
§ Commercial Operations & Marketing
o Ensure regional priorities are clearly represented, dependencies are managed, and delivery commitments translate into realized business outcomes.
· Leadership Profile & Ways of Working:
o Operates as a bold, outcome‑driven business leader, pairing strategic vision with hands‑on execution.
o Thinks enterprise‑first, challenges the status quo, and translates technology decisions into measurable business value.
o Influences effectively in a global, matrixed environment, aligning stakeholders without direct authority.
o Brings clear options and recommendations to leaders, tying initiatives to growth, efficiency, resilience, and speed‑to‑market.
· Act as a trusted advisor to senior executive leadership, providing comprehensive portfolio insight across IT‑ and business‑managed technology services, including financial management, service performance, security, risk, and compliance.
· Drive end‑to‑end delivery accountability, from solution discovery and design through deployment, adoption, steady‑state operations, and value realization.
· Define and evolve IT operating models and partner ecosystems, establishing performance metrics and governance to ensure scalable, secure, and compliant solution delivery aligned with regional and global business priorities.
IT Site Leader – Kuala Lumpur Business Service Center
· Serve as the IT Functional Leader and senior IT presence for the Kuala Lumpur BSC, accountable for local IT execution, operational performance, and alignment with Global IT strategy.
· Act as a member of the BSC Site Leadership Team, representing IT in site‑level strategy, operational planning, and execution decisions.
· Provide site‑level matrix leadership and functional oversight for all BSC‑based IT employees, including those with dotted‑line reporting relationships, ensuring consistent ways of working and local support.
· Serve as a local advocate and support leader for site‑based IT employees, partnering with global people managers to support onboarding, engagement, development, and performance feedback.
· Own IT performance at the BSC, including scorecards, service levels, delivery metrics, and vendor oversight, driving continuous improvement aligned with global standards.
· Build and sustain the IT talent ecosystem for the site, partnering with HR, educational institutions, and industry councils to support hiring, onboarding, capability building, and long‑term employee success.
What You’ll Need (Requirements):
· Bachelor’s degree in a related field with 14+ years of experience, or Master’s degree with 12+ years of experience, in IT leadership or related functions.
· Demonstrated experience leading enterprise‑scale IT portfolios within complex, multi‑regional organizations.
· Strong experience in vendor management and contract negotiations for software development and application services.
· Proven senior‑level business partnership experience with executives and functional leaders.
· Ability to operate effectively in a global, matrixed environment.
· Demonstrated ability to influence executive‑level stakeholders, frame complex technology topics for business leaders, and drive alignment without direct authority.
· Ability to travel (day and overnight by car, air, train, etc.) will vary. Percentage of time is determined by Management and business needs.
What Else We Look For (Preferred):
· Demonstrated experience leading and developing high‑performing IT organizations, including coaching senior leaders and fostering a culture of accountability, engagement, and continuous improvement.
· Excellent strategic, analytical, and problem‑solving skills, with sound judgment and the ability to make data‑driven decisions in complex environments.
· Strong executive communication and stakeholder management capabilities, including the ability to translate complex technology concepts into clear business outcomes.
· Demonstrated success managing enterprise‑scale initiatives and portfolios, including prioritization, execution oversight, and value realization.
· Broad understanding of modern enterprise technology environments, including application platforms, digital ecosystems, and emerging technology trends.
· Strong financial acumen, including experience managing budgets, evaluating investments, and demonstrating business value from technology initiatives.
· Ability to influence across a global, matrixed organization, managing competing priorities in a fast‑paced environment.
· Demonstrated success negotiating complex business and technology matters, internally and externally, including vendor and partner engagements.
· Professional presence and credibility to operate effectively at the executive level, influencing enterprise standards and decision‑making.
· Experience in the life sciences industry (e.g., medical device, healthcare, etc.) preferred but not required.
· Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.
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