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Various Locations, Connecticut, US
Hybrid
Position Summary:
The Director of Clinical Services will be an inspiring leader and knowledgeable clinician with a deep commitment to sexual and reproductive freedom and social justice. The Director of Clinical Services will partner with a dynamic Clinical Support Team (CST) that provides frontline healthcare at our health centers across CT and RI, providing over 100,000 visits to patients annually.
In collaboration with the Chief Medical Officer (CMO), the Director for Clinical Services works closely with CST members and other Planned Parenthood of Southern New England (PPSNE) departments to ensure that our health centers provide person-centered, high-quality care that complies with Planned Parenthood Federation of America (PPFA), federal, state, and local requirements. The Director of Clinical Services plans, writes policies for, and coordinates and evaluates health care services at PPSNE.
This position supervises the Lead Clinicians, the Orchard Lab Manager, and the Clinical and Research Coordinator. The Director for Clinical Services reports directly to the Chief Medical Officer and is a vital member of the Clinical Support Team.
In partnership with the CMO and the Medical Director, the Director of Clinical Services directs, coordinates, and evaluates clinical services provided to patients, in consultation with the Clinical Support Team, and other appropriate personnel. They ensure the delivery of an efficient, culturally responsive, and timely health care service that lives up to our commitment to provide the highest quality, accessible, patient-centered care that is outcomes- and impact-oriented with a focus on addressing health disparities. They focus on new project implementation and urgent issues that arise and work closely with center managers and their direct reports on staff recruitment and hiring.
Directs recruitment, selection, and development of clinical staff.
1. Partners with regional directors and center managers to identify clinician staffing needs.
2. Directs the hiring process for clinicians and supports in hiring other licensed clinical staff as needed. Sources candidates and conducts initial interviews and collaborates with regional directors and center managers to complete the hire.
3. Facilitates training and development of clinicians including clinician conferences.
4. Participates in clinician performance reviews and employee relations matters.
5. Manages PPSNE’s National Health Service Corps participation to ensure this employment benefit is available to PPSNE’s clinicians.
Develops and ensures compliance with regulatory requirements and medical standards and guidelines, ensuring that state, PPFA and PPSNE standards are understood and met.
1. Adapts PPFA protocols for PPSNE in consultation with the Chief Medical Officer and Medical Director and ensures state standards and regulations are evident in PPSNE protocols.
2. Partners with CST members to direct and provide oversight of new clinical service offerings.
3. Chairs the Policies and Procedures Committee.
4. Along with the Lead Clinicians, trains and supports clinicians in adapting to and adhering to changes in protocols.
5. Maintains relationships with CT Department of Public Health and RI Department of Health in ensuring center licensing state regulations are met and updated as needed.
6. Collaborates to create, implement, and follow up on the clinical policies and procedures, ensuring they are followed by health center staff and administrative supports. Collaborates to maintain the Policy Manual and affiliate Medical Standards and Guidelines.
7. Partners with the Director of Clinical Quality Improvement to ensure timely, effective implementation of the CQI Program.
8. Partners with the finance department to ensure correct fees for tests and services, implement new tests, medications, and equipment.
Supports Delivery of Clinical Care
1. Partners with clinical staff and center managers to support the patient experience and understands the connection between staff engagement and patient satisfaction.
2. Partners with the Quality Assurance Manager and the QI & Lab Nurse Manager to ensure that health centers comply with local, state, federal, and PPFA regulations/requirements.
Supervisory Roles:
1. Supervises and mentors the Lead Clinicians in their role of supporting clinicians in their region with onboarding, clinical support, training, and EHR support.
2. Supervises the Orchard Lab Manager to ensure the Orchard Lab provides accurate, timely, and up-to-date laboratory testing services for PPSNE. Also supervises the Orchard Lab (CLIA PPSNE Lab) to ensure PPSNE meets all CT and RI laboratory regulations.
3. Manages the Clinical and Research Coordinator, ensuring smooth and timely administrative support for the CST team.
Serves as Liaison to External Partners:
1. Partners with BetterHealth, Clinical Health Network (CHN), and other appropriate external team members to optimize the EHR to meet PPFA and other requirements and allow for accurate, timely charting and coding.
2. Acts as liaison with some state and local agencies, reference laboratories, and some vendors.
3. Works with CST members and outside partners to implement new and changing regulatory requirements. Manages regulatory problems as they arise.
Clinical Consultation and Care:
1. As part of clinical leadership, provides clinical consultation and support (by phone, Teams, or other methods) to clinical team members for the management of urgent and ongoing clinical issues.
2. Continues active clinical practice as a licensed clinician, delivering patient care in centers 1 day per week, on average.
Work Culture:
1. Works and collaborates with all the members of the Clinical Services Team (CST) to support the services provided at PPSNE.
2. Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act), and CLIA (Clinical Laboratory Improvement Administration)
3. Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly.
Other
1. Oversees student clinical preceptor arrangements with colleges/universities, health centers and volunteer services. Partners with the Student and Volunteer Coordinator to ensure all PPFA and legal requirements are met.
2. Performs special projects including but not limited to medical aspects of emergency preparedness and response.
3. Performs special projects and other duties as assigned.
· Graduation from a recognized Nurse Practitioner, Physician Assistant or Nurse Midwife training program or Medical School with a concentration in adult, family practice, or women’s health.
· Appropriate professional certification (ANCC, NCC, ACNM, NCCPA or MD)
· Current state licensure in CT and RI as a Nurse Practitioner, Physician's Assistant or Medical Doctor required.
· CPR certification.
· Minimum of 5 years of reproductive health experience in direct patient care.
· Minimum of 3 years of management experience preferred.
· Clinical teaching experience preferred.
Commitment to PPSNE’s mission and values
· Passionate commitment to PPSNE’s mission and values, especially those related to health equity, and a deep sense of accountability to the communities we serve.
· Alignment with and dedication to PPSNE’s strategic plans.
· Strong commitment to PPSNE’s In This Together values, and all of the health services offered at PPSNE.
Ability to foster work across difference in your teams
· Interested in and committed to health equity. Has a deep understanding of health inequity and its historical and continued impact on our patients, communities, and healthcare systems
· Authentic relationship building. Demonstrates an ability to work effectively across difference and build trust with a diversity of people
· Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions across all dimensions of difference
· Transparent decision-making. Experience clarifying decision-making process and demonstrated judgment in knowing when and how to gather meaningful input
Leadership
· Excellent relationship building and communication skills.
· Demonstrated ability to intervene in problematic dynamics within an organization or team.
· Prior success in fostering cross-departmental partnerships and collaborations to advance success of organizational priorities.
· Well versed in change management theory and implementation of new programs and processes for health systems.
Work approach and pace
· Sound judgement and grace under pressure with a track record of anticipating problems and negotiating solutions.
· A systems thinker with a focus on outcomes, impact, and finances.
· Must be able to work in a moderately stressful, fast paced, high volume environment that requires direct contact with a diverse patient and employee base.
· Demonstrated project development and management skills, including excellent follow through for multiple projects at multiple locations, with the ability to work independently as needed.
· Demonstrated ability to be responsive to changing priorities and simultaneously handle multiple complex initiatives.
· Superb attention to detail; ability to lead and follow processes and procedures from beginning to end.
· Ability to utilize data to inform the decision-making process with an equity lens for disparities.
Other
· Ability to routinely travel to health centers and other locations.
· Proficient with Microsoft Office, EHR and skilled with use and application of information technology.