Rahway, New Jersey, United States
Hybrid
Job Description
Role Summary
We are seeking an experienced, strategic leader to evolve the ServiceNow portfolio of products, associated data domains, data products, and services offered to IT, Security, and our Company's Business Divisions. The role will combine ownership of enterprise data and foundational platform capabilities with direct partnerships across Manufacturing, Research & Labs, and other business functions. The leader will stay up to date on key automation trends in the life sciences sector that center on ServiceNow; translate business priorities into a multi-year ServiceNow product roadmap; improve the quality and governance of critical enterprise data; and ensure the platform is ready to support AI-enabled workflows and future agentic capabilities.
This leader will also work closely with other leaders in the U.S. and international data products, services, and solutions organization to ensure that the organization’s needs are addressed appropriately and efficiently.
This is a highly strategic, business-facing leadership role. The successful candidate will be expected to operate beyond traditional platform delivery—shaping product strategy, challenging existing ways of working, aligning senior stakeholders, and driving measurable business outcomes.
This is a hybrid role ( 3 days/ week in office) based in Rahway, NJ.
Position Responsibilities
Role Overview: Responsible for framing the strategic vision and enabling the efficient and effective delivery of ServiceNow platform services across business divisions and technology organizations, while ensuring that ServiceNow data is optimized, governed, engineered for scale, and leveraged for immediate analytical, business, and GenAI use cases.
Manufacturing & Business Partnership
AI-Ready Enterprise Data & Platform Strategy
Product Management & ServiceNow Roadmap
Team Leadership & Innovation
Behavioral Competencies Required
Cross-Functional Leadership & Matrix Management:
Accountability & Delivery Excellence:
AI-Native Mindset & Continuous Improvement:
Strategic Vision with Operational Focus:
Functional Competencies Required:
Core Healthcare Data Domain Expertise:
Data Platform & Pipeline Engineering:
Agile Data Product Management:
Required Minimum Experience:
Required Skills
ServiceNow, ITOM, Configuration Management, Network Discovery, Operational Technology (OT) Management, CMDB, IT Service Management, Enterprise Service Management (ESM), IT Operations, Customer Engagement, Database Administration, Data Governance, Data Quality, Delivery Excellence, Design Applications, Functional Leadership, Information Management, Operational Excellence, Prioritization, Risk Mitigation Strategies, Software Development, Software Development Life Cycle (SDLC), Strategic Leadership, System Designs
Required Skills:
Agile Leadership, Agile Leadership, Business Decisions, Business Needs, Cloud Architectures, Cloud Computing, Data as a Service, Data Engineering, Data Security, Data Services, Data Visualization, Delivery Management, Design Applications, Operating Models, Pipeline Development, Platform Design, Product Delivery, Product Roadmap, Risk Avoidance, Service Delivery Models, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, Strategic Leadership {+ 4 more}Preferred Skills:
Strategic VisionCurrent Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
The salary range for this role is
$190,800.00 - $300,300.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
HybridShift:
1st - DayValid Driving License:
NoHazardous Material(s):
N/AJob Posting End Date:
09/10/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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