Senior Director Software Quality Engineer

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Senior Director Software Quality Engineering is a senior technology leader responsible for establishing and executing on the enterprise vision for software quality across all applications, data platforms, and supporting frameworks. This role will lead the analysis, creation, implementation and governance of modern QE approaches, ensuring robust, scalable, and automated processes that deliver exceptional client-facing solutions. The Senior Director will drive innovation in testing methodologies, automation, performance engineering, quality process and delivery transparency reporting and quality governance in support of continues improvement.

Essential Functions, Duties, and Responsibilities

Strategic Leadership

• Implement the enterprise-wide strategy for Software Quality Engineering.
• Champion modern engineering practices, including shift-left testing, continuous integration, AI based quality automation and DevOps alignment.

Quality Engineering & Automation:

• Advance automation frameworks and integrate testing into CI/CD pipelines for rapid, reliable delivery.
• Drive adoption of performance engineering, security testing, and resilience strategies.
• Introduce progressive testing concepts such as risk-based testing, service virtualization, and AI-driven test optimization.

Quality Assurance & Governance:

• Establish governance for defect management, compliance, and risk mitigation across all platforms.
• Ensure end-to-end test coverage for applications, data, ETL processes, and integrations, including load and performance testing guidance.
• Define and enforce standards for documentation, reporting, and quality metrics.
• Metrics & Continuous Improvement
• Develop and report KPIs for product quality health, engineering efficiency, and team performance.
• Use data-driven insights to identify gaps and implement process improvements.

People Leadership:

• Build and scale a high-performing global SQE team.
• Recruit, mentor, and develop technical talent.
• Promote diversity, inclusion, and a culture of excellence aligned with organizational values.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management. 

Qualifications and Education Requirements:

• Bachelor’s Degree.
• 10+ years in software quality engineering/assurance and 4+ in leadership roles.
• Proven success in executing enterprise quality strategies in complex, multi-platform environments.

Skills, Abilities, and Knowledge:

• Experience with cloud-native architecture and microservices testing strategies.
• Familiarity with AI/ML-driven testing tools and predictive analytics for quality.
• Background in regulated industries (finance, healthcare, mortgage) with strong compliance knowledge.
• Track record of leading enterprise-scale automation transformation

• Strong verbal communication skills; strong writing and composition abilities.

• Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers. 

• Strong influencing and negotiation skills; consultative and collaborative work style.

• High learning agility with the ability to learn and integrate business variables and learn new systems and platforms. 

• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment. 

• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment. 

• Strong project management and time management capability. 

• Self-directed and comfortable working with ambiguity and uncertainty.

• High degree of professional maturity, integrity, ability to maintain confidential data and information. 

• High degree of business acumen; strong technical aptitude.

Work Environment and Physical Requirements:

• Working on-site at assigned office location. 

• Regular and punctual attendance adhering to schedule established by leadership. 

• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand. 

• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations. 

• Sedentary work in a stationary position at a cubicle for prolonged periods of time. 

• Constant repetitive motions required for operating a computer, such as typing and managing phone calls. 

• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures. 

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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