Senior Director, Technical Product Owner - Agentic AI & Harnesses

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$139,400.00 - $230,000.00

1

As a member of Enterprise AI and Emerging Technologies, you'll be joining a strategic and collaborative team that is passionate about transforming our business and technology capabilities and paving the way for best-in-class technology.

As Senior Director, Product Owner – Agentic AI & Harnesses, you'll lead a lean, dynamic team building and delivering the agent harnesses and platform capabilities that enable and accelerate the development of generative AI applications across the enterprise. This is a technical role: you'll work hands-in-hands with technical leads and engineers to shape decisions, evaluate emerging AI/agent technologies, and translate deep technical understanding into product strategy. You'll define the future of how the organization designs and deploys AI agents across business processes, requiring both product leadership and genuine technical fluency in AI and agentic architectures.

What Will You Do?

• Define, prioritize and ensure a ready backlog of work for 1-2 complex cross-functional product team(s), accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• Lead an effective and collaborative team, bringing enough technical understanding to evaluate emerging agentic architectures and AI capabilities.
• Hands-on build prototypes and proof-of-concepts that demonstrate AI/agentic capabilities, validate technical feasibility, and help translate emerging concepts into practical enterprise solutions.
• Stay current on emerging agentic AI patterns and assess their relevance and feasibility for enterprise use cases.
• As a player / coach, may manage and support multiple team leads while actively leading an Agile product team.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Define team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads, Value Stream Leads, and team members.
• Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Stay up-to-date on the industry, competition and current trends to inform and influence requirements.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, define the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with key leaders and peers to determine resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value steam.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• May be responsible for the people-management of other Agile Product Owners.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree.
• Four years of experience in Agile product management.
• Four years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.).
• Five years of experience articulating and translating business strategy, product vision, and analysis for a product.
• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
• Infuse Agile principles, practices and methodologies to achieve team success.
• Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team.
• Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
• Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
• Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
• Collaboration: Expertise working with others in a cross-functional multi-team environment.
• Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.
• Deep subject-matter expertise in agentic AI patterns, including familiarity with agent harnesses
• Prior use of Claude Code, Codex, or another AI coding assistant

What is a Must Have?

• Five years of work experience in related field.
• Five years of experience motivating/influencing teams.