Senior Director, Visa Developer Platform (VDP) Client & Developer Experience

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Visa will accept applications for this role until at least 09-28-2026

Job Description

Visa is seeking a Senior Director, Visa Developer Platform (VDP) Client & Developer Experience to lead the strategy, roadmap, and execution of Visa's digital client and developer experiences. This leader will own the end-to-end experience across the Visa Developer Platform, including developer onboarding, client administration, implementation journeys, self-service capabilities, documentation, developer tooling, AI-assisted workflows, and platform user experience.

The role is responsible for transforming VDP into the industry's leading developer and client platform, enabling clients to discover, onboard, test, configure, launch, and manage Visa capabilities through a modern, intuitive, and AI-native experience.

This leader will partner closely with Product, Technology, Design, Client Services, Strategy, and Commercialization teams to accelerate client time-to-value, improve Developer NPS, reduce onboarding friction, and drive adoption of Visa's expanding portfolio of APIs and services. The position requires a strong combination of product strategy, UX leadership, platform thinking, and developer ecosystem expertise.

Key Responsibilities:

VDP Experience Strategy

• Define and execute the multi-year vision for Visa Developer Platform user experiences.
• Establish a unified client and developer experience strategy spanning onboarding, configuration, implementation, testing, monitoring, and support.
• Drive front-end convergence across Visa client-facing digital experiences to create a consistent and scalable platform experience.
• Develop client and developer personas and ensure all roadmap decisions are grounded in measurable customer outcomes.

Client Onboarding & Administration

• Own the client onboarding journey, including registration, product enrollment, project setup, credential access, and implementation readiness.
• Simplify onboarding workflows and eliminate friction across onboarding approvals, client set-up, and implementation processes.
• Expand self-service capabilities for onboarding, configuration, account management, billing support, and operational administration.
• Partner with Client Services and Operations teams to reduce dependency on manual support processes.

UX & Design Leadership

• Lead user research, journey mapping, experience measurement, and design strategy.
• Drive modernization of VDP information architecture, navigation, workflows, and UI patterns.
• Ensure experiences are accessible, scalable, and globally consistent.
• Establish design standards and governance across client-facing experiences.

AI-Powered Experiences

• Define how AI, agents, and developer copilots will transform Visa's client and developer journeys.
• Drive integration of AI-native experiences across onboarding, implementation, troubleshooting, documentation discovery, and support.
• Partner with engineering teams on the future vision for agent-driven API development and implementation workflows.

Product Execution & Delivery

• Own roadmap prioritization, investment planning, KPIs, and business outcomes.
• Manage a portfolio of initiatives across:
  • VDP redesign
  • Developer documentation modernization
  • Self-service tooling
  • AI-powered support
  • Developer onboarding
  • Client administration
  • Digital implementation experiences
• Lead cross-functional delivery across Product, Technology, Design, Client Services, and Regional Partners.

Success Metrics

This leader will be accountable for measurable improvements in:

• Developer NPS
• Client satisfaction
• Time-to-first API call
• Time-to-production
• Client onboarding cycle time
• Self-service adoption
• Developer portal engagement
• API product adoption
• Client implementation success rates
• Support ticket reduction
• Client retention and platform utilization

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience 
• 12+ years of product management, platform, or digital experience leadership.
• 5+ years leading global product teams.
• Experience managing client-facing or developer-facing digital platforms.
• Track record delivering large-scale platform transformations.
• Strong understanding of API ecosystems and developer platforms.
• Experience with developer portals, API products, onboarding platforms, or SaaS ecosystems.
• Deep expertise in user experience, customer journey design, and digital product management.
• Experience operating in highly regulated or enterprise environments.
• Knowledge of AI-assisted development environments, agentic workflows, and modern developer tooling.
• Strong executive communication and stakeholder management experience.
• Leadership Characteristics:
• Thinks like a platform owner rather than a feature manager.
• Obsesses over customer outcomes and user experience.
• Uses data and user insights to drive prioritization.
• Balances vision with execution.
• Simplifies complex processes.
• Influences across organizational boundaries.
• Comfortable operating in ambiguity and leading transformation efforts.
• Possesses a strong product, design, and commercialization mindset.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $229,000.00 to $ 400,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.