Senior Employee Benefits Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Senior Employee Benefits Account Manager to their Corporate Synergies team in the New York City Metro Region. 

The Senior Account Manager is a highly skilled client-facing professional responsible for delivering exceptional service and strategic guidance to clients. In partnership with Sales, Account Management, and Underwriting teams, this role helps develop and execute account strategies that support long-term client retention, satisfaction, and growth.

Key Responsibilities:

• Manage the client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate). 
• With guidance and supervision, work on client related deliverables of increasing complexity. 
• Beyond foundational knowledge (i.e., industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management. 
• Identify and declare area of focus/subject matter expertise. 
• Maintain up-to-date client files/internal systems in accordance with CSG’s standard protocols. 
• Compliance with CSG’s processes and operating standards. 

Essential Duties:  

• As part of the client life cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables for ALL lines of coverage and products by: 
  • Supporting the Team Lead to understand a client’s goals/objectives and develop a multi-year strategic plan (roadmap)
  • Defining an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap)
  • Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle  
  • Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow-up)
  • Prepare standard and ad-hoc reports and other client related projects (as needed)
  • Developing, cultivating and maintaining strong client/vendor relationships  
• At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides).   
• Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary. 
• Maintain internal systems (i.e., BenefitPoint and Oracle) and client files in accordance with CSG’s data standards and filing requirements. 
• Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership. 
• In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan. 
• Interact with carriers and vendors on behalf of the client and the team. 
• Ability to identify and leverage resources appropriate for upsell opportunities. 
• Responsible for reconciling client revenue monthly (BenefitPoint vs. Finance Accrued Revenue).  
• Develop new and creative benefit solutions with guidance.  

Competencies & Qualifications: 

• Strong attention to detail and organizational skills.
• Ability to analyze benefits data and model financial impacts.
• Skilled in carrier negotiations and problem-solving.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Strong project management and multitasking abilities.
• Able to build relationships and communicate effectively with clients and stakeholders.
• Works well independently and collaboratively in a fast-paced environment.
• Understands client business objectives, industry trends, and cost drivers to develop strategic solutions. 

Education & Experience:

• Bachelor’s Degree preferred.
• 5+ years of prior practical account management experience with a health and welfare carrier or broker is required.
• State Specific Resident Life & Health License is required.