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Charlotte, North Carolina, United States
Onsite
Not Available
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America)ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Implements and may help establish key elements of short-term (less than 1 year) tactical and operational plans with significant contribution towards the achievement of results for the job area.
2. Implements and maintains infrastructure platforms across key domains (e.g., cloud, network, compute, storage, databases, platform/middleware) to support secure and reliable enterprise operations.
3. Enforces technology strategies, standards, and governance to ensure alignment with organizational goals and regulatory compliance.
4. Manages a small to mid-sized infrastructure team that may consist of lower-level management as well as experienced individual contributors, delivering reliable and scalable infrastructure solutions.
5. Guides automation, monitoring, and optimization processes to enhance infrastructure availability and performance.
6. Collaborates with cross-functional teams to integrate new technologies and improve infrastructure standards and processes.
7. Troubleshoots and resolves numerous complex technical issues impacting infrastructure performance.
8. Monitors team performance and provides coaching and development to enhance skills and productivity.
9. Ensures compliance with security and risk management policies within the infrastructure domain.
10. Communicates effectively with upper-level management to align infrastructure initiatives with business objectives.
11. Participates in budgeting, resource planning, and operational reporting for the infrastructure team.
Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
2. Minimum of 7 years of professional experience in infrastructure engineering.
3. Experience managing a team within a technology environment.
4. Knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.
Preferred Qualifications
1. Master's degree in Information Technology, Engineering, Computer Science, Business, or a related discipline.
2. Experience leading enterprise collaboration, conferencing, workplace technology, or digital experience platforms within a large and complex organization, preferably in the financial services industry.
3. Industry certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Teams Administrator Associate, CTS/CTS-D, PMP, ITIL, or equivalent.
4. Experience designing, engineering, and supporting Microsoft 365 collaboration services, including Microsoft Teams, Teams Rooms, live event platforms, digital signage, and workplace productivity technologies.
5. Demonstrated expertise in audio visual engineering, conference room technologies, event production, and large-scale hybrid or virtual event delivery.
6. Strong understanding of platform architecture, operational excellence, service reliability, vendor management, and the application of industry best practices to collaboration and workplace technology operations.
Additional Preferred Qualifications
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
