Senior Engineer I, Field Service (NPI)

Job's Mission

As a Senior Engineer I, Field Service, NPI, you will play a critical role in bringing ASM’s next-generation semiconductor technologies from development into customer production environments. Working at the forefront of innovation, you will lead first-of-kind installations, beta evaluations, and qualification activities while partnering closely with customers and cross-functional teams around the world. Your expertise will help ensure new products are successfully deployed, optimized, and prepared for high-volume manufacturing, accelerating the technologies that power the future.

What You Will Be Working On

• Lead first-of-kind tool installations, beta evaluations, customer demonstrations, and New Product Introduction (NPI) deployments at customer sites.
• Drive factory readiness reviews, installation planning, startup activities, and qualification execution.
• Troubleshoot and resolve complex hardware issues during system startup, commissioning, and qualification.
• Partner closely with NPI Field Process Engineers to achieve process and hardware readiness objectives.
• Collaborate with Product Engineering, Global Product Support, Manufacturing, and R&D teams to investigate and resolve technical challenges.
• Support chamber upgrades, new hardware evaluations, and technology demonstrations.
• Analyze tool performance data and provide recommendations to improve product reliability, performance, and customer experience.
• Participate in customer technical reviews, project meetings, and escalation discussions.
• Develop and enhance installation procedures, troubleshooting guides, startup documentation, and field best practices.
• Capture field learnings and provide feedback to engineering teams to support continuous product improvement.
• Train regional service organizations on new products and technologies ahead of customer production ramps.
• Support the successful transition of products from NPI into sustaining support and high-volume manufacturing organizations.

What We Are Looking For

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Materials Science, Physics, Mechatronics, or a related engineering discipline.
• Minimum 5 years of experience in semiconductor equipment field service, equipment engineering, process engineering, customer support engineering, or a related technical role.
• Hands-on experience supporting semiconductor equipment installation, startup, qualification, or technology transfer activities.
• Demonstrated ability to troubleshoot complex semiconductor manufacturing equipment in customer-facing environments.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve hardware-related issues.
• Effective communication and stakeholder management skills, with the ability to collaborate across customers and global cross-functional teams.
• Ability to work independently in dynamic environments and manage multiple priorities.
• Willingness and ability to travel internationally as required.

What Sets You Apart

• Master’s degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Materials Science, Physics, Mechatronics, or a related discipline.
• Experience supporting New Product Introduction (NPI), technology development programs, beta evaluations, or first-of-kind tool deployments.
• Strong knowledge of vacuum systems, gas delivery systems, RF power systems, plasma processes, automation and robotics, or semiconductor deposition technologies.
• Experience with ALD, PEALD, PECVD, Furnace, or related semiconductor deposition equipment.
• Proven ability to navigate ambiguity and thrive in fast-paced environments where processes, solutions, or ownership pathways are still evolving.
• Experience leading customer-facing technical engagements and driving issue resolution across multiple functions.
• Strong presentation, communication, and technical influencing skills.