Senior Engineer I, Key Account Technology

Job's mission

The Key Account Technology Engineer is the ASM product expert who supports extensive customer and internal company contacts for coordinating the introduction of new products, product improvements, and non-conformances/escalations at the customer. This includes leading projects/programs supporting these activities. The focus of this job is on managing all the technical account aspects of the customers in the assigned region. Responsibilities

What you will be working on

• Drive NPI & evaluations by leading the project including hands-on work at the customer location, implement BU developed BKMs or CIPs at customer and execute necessary actions and modifications.
• Provide answers to our customers by identifying problems, researching answers and guiding customer through corrective steps to resolve high value problems at customer sites.
• Understand customer timelines for film development / roadmaps for current and future technology nodes and transfers the information to product management, business development and R&D.
• Identify technical inflections points and work with R&D to ensure customer requirements and learnings are implemented into product development.
• Responsible for the performance of our equipment at the customer. Customer specifications which are non-ASM standard are signed by the KAT.
• Recognize early non-conformance of our product and takes the necessary steps for corrective actions, including analyzing data, involving hardware and process exports.
• Take responsibility to solve any escalation as efficient as possible problems, for NPI and installed base.
• Support process team in demo lab execution of customer specific DOEs and processes.
• Own execution of customer demos for new processes and NPIs.

What we are looking for

• Masters in chemical engineering, electrical engineering, physics, or material science.
• 5-10 years in the semiconductor wafer processing or capital equipment industry with experience in process engineering and/or technical marketing. Direct experience with silicon wafer processing preferred.
• Strong problem-solving skills
• Ability to collaborate and partner with key stakeholders and customers
• Demonstrated ability to communicate effectively in verbal and written form. Present advanced technical constructs in direct and concise manner.
• Travel up to 10% - 25%, domestically and internationally (Ability to travel internationally)
• Fluent in Chinese (as the role support the customer in Taiwan) and business level of English.