Senior Engineering Manager - Product Platforms

Accountabilities

• Lead, mentor, and develop backend and platform engineering teams responsible for API platforms and usage or consumption systems.

• Own delivery outcomes, including roadmap commitments, execution quality, prioritization, and predictable delivery across platforms serving multiple internal and external consumers.

• Set direction for usage metering and AI credit accounting systems, ensuring accuracy, auditability, low latency, and cost-effective processing.

• Partner with Product teams to define platform roadmaps based on customer needs, business priorities, and evolving product requirements.

• Lead engineering recruitment, strengthen talent pipelines, and maintain high standards for technical capability and team performance.

• Establish and maintain API governance, versioning strategies, and backward compatibility to ensure dependable contracts for teams and integrations that rely on shared services.

• Drive operational excellence through service-level objectives (SLOs), observability, healthy on-call practices, incident management, and continuous improvement.

• Collaborate with Finance, Revenue Operations, and Pricing teams on consumption models, entitlements, quotas, overage policies, and usage reporting.

• Bring structure and clarity to ambiguous, cross-functional challenges, translating complex problems into actionable plans for engineering teams.

• Support the growth of senior individual contributors and technical leads, establishing clear technical ownership, career development paths, and succession plans.

• Communicate technical decisions, trade-offs, dependencies, and risks clearly to engineering leaders and business stakeholders across different time zones.

• Work alongside Principal Engineers to shape long-term technical strategy while maintaining sufficient technical depth to challenge designs, review architecture, and guide sound engineering decisions.

Requirements:

• Demonstrated experience managing backend or platform engineering teams, including recruitment, performance management, coaching, and career development.

• A strong hands-on engineering background in backend development or distributed systems, with the ability to contribute credibly to architecture discussions and design or code reviews.

• Experience building and managing product platforms or shared services used by multiple product teams.

• A proven track record of delivering and operating APIs at scale, with strong knowledge of RESTful API design and best practices.

• Experience developing data-intensive systems involving high-volume event ingestion, aggregation, processing, and reporting.

• Strong problem-solving skills and the ability to navigate ambiguity, influence technical direction, and coordinate solutions across teams.

• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to both technical and non-technical stakeholders.

• Experience working in large-scale distributed systems environments and collaborating closely with Platform and SRE teams is an advantage.

• Familiarity with usage-based business models, including metering, rating, entitlements, quotas, and billing integrations, is preferred.

• Experience building systems for AI cost tracking, token consumption, or credit accounting is a plus.

• Exposure to agentic and AI-powered workflows, including orchestration, state management, and integration patterns, is desirable.

• Familiarity with the Model Context Protocol (MCP) or similar agent integration approaches is an advantage.

• Experience designing, using, or operating GraphQL APIs in production is beneficial.

• Experience leading globally distributed engineering teams across multiple regions and time zones is preferred.

Benefits:

• Opportunity to lead high-impact engineering teams responsible for core product platforms and AI-enabled capabilities.

• A senior leadership position with influence over technical direction, platform strategy, and engineering delivery.

• The opportunity to build scalable systems that support multiple products, integrations, and AI-driven workflows.

• A collaborative, cross-functional environment involving engineering, product, reliability, finance, and business operations.

• Opportunities to develop engineering talent, strengthen technical leadership, and shape team structures and succession planning.

• An inclusive workplace committed to equal employment opportunities and respect for individuals from diverse backgrounds.

• Reasonable accommodations for qualified individuals with disabilities, in accordance with applicable laws and regulations.

• The opportunity to contribute to a global, distributed engineering organization working on complex technical and business challenges.