Senior IT & Engineering Operations Analyst

We are looking for a Senior Operations Analyst to join our team, combining strong operational ownership with advanced data and facilitation skills. 

This is a hybrid role where you will play a key part in how the function operates—bringing structure, insight and pace. You will work closely with leadership and delivery teams to own operational processes, build data-driven insight, and lead key forums and workshops. 

This role is ideal for someone who enjoys variety, problem-solving and influence, and is equally comfortable working with data, improving processes, and engaging stakeholders. 

What You’ll Be Doing 

Operational Ownership & Delivery 

• Own and drive a range of operational activities across the function, ensuring work is prioritised and delivered effectively 

• Identify inefficiencies and lead improvements to processes, tools and ways of working 

• Provide structure, clarity and follow-through across initiatives and day-to-day operations 

Data, Modelling & Insight 

• Build and maintain robust Excel-based data models to support operational decision-making 

• Develop and enhance dashboards (Power BI / Excel) that provide clear, actionable insight 

• Analyse trends across performance, capacity, and delivery, translating data into meaningful recommendations 

• Ensure reporting is accurate, consistent, and aligned to business needs 

Operational Rhythm, Governance & Controls 

• Lead the preparation and facilitation of weekly, monthly and quarterly operational forums 

• Produce high-quality packs, track actions, and ensure clear outcomes and follow-through 

• Maintain key artefacts such as RAID logs and RACIs and process documentation 

• Support audit readiness, controls, and governance activities 

Workshops, Facilitation & Engagement 

• Lead and facilitate workshops, meetings and operational forums, ensuring engagement and clear decision-making 

• Work with stakeholders to define problems, structure discussions and drive outcomes 

• Support team engagement initiatives such as offsites, town halls and retrospectives 

• Deliver clear, concise communications to a range of audiences 

Improvements & Initiatives 

• Lead or coordinate small projects and operational improvement initiatives 

• Track milestones, risks and dependencies to maintain momentum 

• Contribute to broader initiatives such as workforce planning, onboarding improvements and capability uplift 

Financial & Workforce Support 

• Support budget tracking, forecasting and cost oversight 

• Assist with resource planning, utilisation tracking and workforce reporting 

• Coordinate recruitment and onboarding activities as part of operational workflows 

What We’re Looking For 

Skills & Experience 

• Advanced Excel skills, including data modelling, complex formulas, and data transformation 

• Experience building dashboards and reports (Power BI or similar) 

• Strong analytical capability, with the ability to translate data into insight and recommendations 

• Experience working in operations, business management, or delivery support environments 

• Proven ability to manage multiple priorities and deliver end-to-end outcomes 

• Experience supporting or leading process improvements or small initiatives 

Interpersonal & Facilitation Skills 

• Confident facilitating meetings, workshops and operational forums 

• Strong communication skills, with the ability to engage and influence stakeholders at all levels 

• Able to build relationships quickly and work effectively across teams 

Ways of Working 

• Highly organised, structured and detail-oriented 

• Logical, analytical thinker who can break down complex problems into clear actions 

• Proactive and solutions-focused, with a strong sense of ownership 

• Comfortable working with ambiguity and driving work forward independently 

Why Join Us? 

• Opportunity to play a central role in shaping how the function operates 

• High visibility role working closely with leadership 

• A varied position combining operations, data, and stakeholder engagement 

• Chance to drive real improvements and make a measurable impact 

Ideal Candidate Profile 

You are someone who: 

• Enjoys working with data but doesn’t want a purely technical analyst role 

• Is confident using Excel to build models and solve problems 

• Can step into a room, facilitate discussions, and drive outcomes 

• Brings structure, clarity and momentum to ambiguous situations 

• Takes ownership and sees work through to completion