Senior Event Operations Manager

Accountabilities:

• Serve as the operational hub for assigned events, communicating key deadlines, workflow changes, and show team requirements across departments.
• Build and maintain comprehensive work order schedules, timelines, and cross-functional project tracking using Smartsheet.
• Act as the primary operational liaison with venues, decorators, and general service contractors, coordinating utility and facility requirements including electricity, internet, plumbing, rigging, and related services.
• Oversee third-party vendor relationships and non-sponsored fulfillment for activations, show management areas, and evening events, including floral, transportation, décor, and security services.
• Develop and implement event Health & Safety and Security plans while supporting sustainability initiatives, tracking progress, and reporting results.
• Finalize food and beverage requirements and conduct detailed reviews of Banquet Event Orders.
• Manage hotel housing blocks and related administrative processes, using Cvent for registration and housing management where applicable.
• Oversee invoice processing, operational budget management, and financial tracking for event activities.
• Manage the end-to-end production, placement, and execution of event signage.
• Collaborate across teams to address operational challenges and adapt quickly to changing requirements in high-pressure live event environments.

Requirements:

• 5+ years of experience managing complex, large-scale live events, ideally involving 500 to 5,000 attendees.
• Hands-on experience with Cvent for registration, housing, and attendee management.
• Strong proficiency with Smartsheet for project management, operational tracking, timelines, and cross-functional coordination.
• Demonstrated ability to manage and reconcile operational budgets of up to $2M.
• Deep knowledge of venue logistics, utility ordering, general service contractors, rigging, internet and telecommunications, and event health and safety requirements.
• Strong experience with invoice processing, financial reconciliation, and Banquet Event Order reviews.
• Exceptional written and verbal communication skills with the ability to coordinate effectively across internal teams, vendors, venues, and event stakeholders.
• Outstanding attention to detail and strong organizational and project management abilities.
• Ability to remain flexible, prioritize effectively, and make sound decisions in fast-moving, high-pressure event environments.
• Commitment to fostering diversity, inclusion, and belonging and to incorporating diverse perspectives into your work.
• Willingness to work occasional evenings and holidays when required by event schedules; this is a high-intensity role that may not align with a strictly 9-to-5 schedule.
• Must be authorized to work in the United States without current or future visa sponsorship.

Benefits:

• Salary range of $70,000–$80,000.
• Remote work in the United States, with a preference for candidates in the Eastern Time Zone.
• 15–20 days of vacation depending on years of service.
• 12 paid holidays.
• Medical, dental, vision, life, and other health and welfare benefits.
• Access to FitOn Health and premium digital wellness classes.
• Cariloop membership to support employees with caregiving needs.
• Parental leave.
• Online educational library with more than 16,000 courses.
• Mental health resources, including Talkspace and an Employee Assistance Program.
• 401(k) with matching contributions and educational webinars.
• Work-life balance and a supportive, mission-driven team environment.
• Discounts through various partnerships.