FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
As Senior Executive Assistant, you will serve as strategic partner to the President of Software and their leadership team — trusted not just to manage an executive's schedule, but to extend their judgment and priorities across the business. You will own executive administration and high-discretion projects end-to-end, moving fluidly from coordinating a critical customer meeting to shaping stakeholder communication to driving a cross-functional initiative to the finish line. This is a role for someone who wants more than a traditional EA position offers — real latitude to make decisions, direct access to senior leadership, and the opportunity to run initiatives rather than simply support them.
What You’ll Contribute
- Provide primary administrative support to the President, with overflow assistance to other executives as needed, working independently across a wide range of activities.
- Own initiatives end-to-end for the President of Software — building project plans, tracking milestones, and driving accountability across stakeholders who don't report to you, from kickoff through completion.
- Anticipate needs before they're voiced, running ahead of the executive's calendar and priorities rather than reacting to them, and making independent decisions within a defined scope, escalating only what truly requires their input.
- Serve as a trusted gatekeeper for the President's time and information, communicating on their behalf with internal and external stakeholders and exercising sound judgment on tone, content, and timing — including sensitive correspondence — while handling all confidential business information with absolute discretion.
- Manage complex, high-volume calendars across time zones, protecting focus time and prioritizing strategic importance rather than "first ask, first served".
- Coordinate recurring leadership cadences — staff meeting agendas, all-hands prep, offsite planning, quarterly business reviews — and prepare polished executive-level presentations and briefing materials for leadership and client audiences.
- Maintain a single source of truth for the executive's active commitments, open items, and follow-ups, and track budgets and spend for executive-sponsored initiatives, producing regular status reports for leadership.
- Coordinate domestic and international travel — including commercial and private air — managing real-time adjustments to complex global itineraries.
- Process travel and expense reports accurately and on time, ensuring compliance with company policy, and support periodic personal coordination needs.
- Provide backup office-support coverage for the Menlo Park, California office when the Office Administrator is out
What We’re Seeking
- Proven experience supporting senior executives (EVP and above), including managing projects that extend well beyond administrative support, in a global, fast-paced environment.
- Strong relationship-building and interpersonal skills, with the polish to engage credibly with C-suite executives, board members, clients, and vendors.
- A track record of owning a budget, project, or initiative through to a measurable outcome — not simply having "assisted with" one.
- Demonstrated ability to navigate ambiguity and competing, time-sensitive priorities independently, anticipating needs rather than waiting to be asked.
- Excellent verbal and written communication, with the ability to draft confidently in the executive's voice rather than simply formatting what's handed to you.
- Skill in gathering and synthesizing information from multiple sources into clear, executive-ready presentations.
- Fluent with Microsoft 365 and modern AI tools used to accelerate drafting and triage; hands-on experience with Claude strongly preferred.
- Proficiency with Microsoft Office applications (Outlook, Word, Excel); additional proficiency with Apple applications and project management tools is highly preferred
- A bachelor's degree — ideally in business, communications, or a related field — or equivalent experience supporting senior executives.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- The targeted base pay range for this role is: $120,400 to $189,200 with this range reflecting differences in candidate knowledge, skills and experience.
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Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
