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Kuala Lumpur, Malaysia
Onsite
At AIG, we are reimagining the way we help customers to manage risk.
This Senior Executive, Training role will be an ideal opportunity to develop your experience and expertise in training the Outbound Contact Centre’s Team. It’s an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in AIG Outbound Contact Centre (OBCC)
AIG Outbound Contact Centre provides range of insurance solutions to new acquisitions campaigns and existing policy holders via Telemarketing. Work with a team of problem solvers - We find the opportunities to help customers and pride ourselves on making it a positive experience
Targeted Sales: Team focuses on acquiring new customers and engaging existing policyholders through proactive, personalized communication.
Customer Retention: Proactive engagement with existing policyholders to maintain relationships and provide services.
Diverse Product Portfolio: Offering wide range of Personal Accident plans, Hospital Income Plans, Critical Illness and not limited to servicing Auto Direct customers.
How you will create an impact
To assist in the development of Training programs and resolve contact center customer issues, ensuring compliance with company policies and KPI's.
To collaborate with Operation leads to identify training needs and create targeted training and learning labs to address specific skill gaps and uptraining.
To monitor and evaluate the effectiveness of training programs through assessments, surveys, and feedback from contact center employees
To facilitate training programs for new hires on product/insurance knowledge, selling/soft skills, compliance, scripting.
To maintain training materials, product fact sheets, scripts, motivational articles, news updates in the “Knowledge base” regularly.
To contribute ideas and coordinate engagement activities (indoor or outdoor) and sales challenges to foster a sense of belongings and cultivating team spirit.
What you’ll need to succeed
Provent experience in Telemarketing/Outbound Contact Centre
Strong track record in designing and delivering effective training programs in Outbound Contact Centre
preferably in a corporate or environment.
proficient understanding General Insurance.
Up to date knowledge of learning, development and talent management best practices
Understand Industry standards on Training Programs and has ability to propose new training programs
Experience in Instructional Design, Training & Coaching are essential.
Computer literate – knowledge in basic office applications
Self-starter, positive attitude and possess strong interpersonal skills
Ready to take your career to the next level? We would love to hear from you.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
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Functional Area:
AS - Administrative SupportAIG Malaysia Insurance Berhad