Senior Experimentado - Application support analyst

As an L3 Application Technical Support, you will have the tasks of:

• Provide advanced technical support for application issues escalated from L1 and L2 teams.
• Analyze, diagnose, and resolve complex incidents related to software applications.
• Manage incidents and service requests, ensuring timely resolution following established procedures.
• Engage with customers and end-users to understand issues, gather relevant information, and provide clear solutions.
• Collaborate with Development, TechOps, and Infrastructure teams to identify root causes and implement long-term fixes.
• Document incidents, investigations, and solutions, and maintain knowledge base articles, runbooks, and troubleshooting guides.
• Participate in on-call rotations to support critical incidents and ensure 24/7 coverage when required.

Requirements:

• 4–6 years of experience in application support.
• Strong experience working with SQL databases, including query writing and troubleshooting.
• Experience analyzing logs and diagnosing complex system issues.
• Strong problem-solving and analytical skills.
• Ability to work under pressure, handle multiple priorities, and resolve critical incidents efficiently.
• Excellent communication skills, both written and verbal, to interact with technical and non-technical stakeholders.
• Experience with monitoring tools such as Splunk or Datadog is a plus.