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Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
The Opportunity
Cochlear is looking for a Senior Facilities Coordinator to co-ordinate daily facilities operations, building maintenance, contractor site safety and workplace services across Cochlear Sydney sites. Supporting the Facilities Manager, this role acts as the primary operational escalation point for the Site Manufacturing Director for day-to-day to and ongoing facilities matters.
This is a permanent full-time role, based at our global headquarters in Macquarie University and Lane Cove sites.
Key Responsibilities:
- Oversee day-to-day planned and reactive maintenance activities, ensuring work complies with safety and site quality standards.
- Assist business departments with workstation changes, minor office reconfigurations and day-to-day operational setup needs.
- Serve as the daily site escalation point for general building services, trade contractor site access and operational maintenance inquiries.
- Participating in the on-call roster for 24/7 response to critical facilities alarms, fault escalations, and emergency situations.
- Oversee on-site contractors during routine servicing, repairs and minor works, verifying work is completed to specification.
- Assist the Facilities Manager by tracking vendor compliance against agreed Service Level Agreements (SLAs).
- Lead site coordination meetings with trade contractors and maintain documented records on shared drives.
- Support the Director Global Facilities to deliver major building projects on time and on budget.
- Conduct routine building inspections and safety walks, recording hazard findings in Cochlear's risk management tool.
- Enforce strict contractor safety compliance prior to work commencement, verifying SWMS, JSA, Permit to Work (PTW) forms, and site inductions
- Serving as the technical lead and senior operational point of contact for day-to-day site facilities, complex troubleshooting, contractor oversight, and site safety.
- Assist in identifying local cost-saving opportunities across routine facilities expenditure.
About You
As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following essential skills and experience:
Required:
- Extensive experience in facilities management within a commercial, industrial, or manufacturing environment, with demonstrated experience acting as a technical lead, site operational contact, or senior team mentor.
- Tertiary or recognised trade qualifications relevant to Facilities Management, Mechanical/Electrical Services, or Building Operations.
- Strong understanding of Building Management Systems (BMS), CMMS platforms (e.g., Corevision/SAP), high-risk permit-to-work systems (SWMS, JSA, PTW) and contractor safety compliance.
- Proven analytical and technical troubleshooting, vendor management skills with the ability to act as a key operational escalation point for site leadership.
- Excellent verbal and written communication skills, with a track record of effective cross-functional collaboration and stakeholder management.
Ideal:
- Direct operational experience working within a biomedical, pharmaceutical, medical device, or highly regulated manufacturing facility subject to Good Manufacturing Practice (GMP) and cleanroom standards.
- Experience managing facilities operations from a tenant/client perspective rather than a landlord/property management framework.
- Advanced capability in BMS fault diagnostics and automated access control systems administration
At Cochlear, we value and welcome the unique contributions, perspectives, experiences and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.
Why Join Us:
- Exposure and daily interaction with key stakeholders across the business, including Manufacturing Directors, Manufacturing Engineering and WHS.
- Hands-on involvement in supporting major capital works, facility upgrades and expanding facilities services as new production lines come online.
- Further development of technical mastery in specialized cleanroom environments, QMS compliance and site operational leadership.
- Join a purpose-led organisation where your work helps create safer workplaces for the people developing, manufacturing and delivering life-changing hearing solutions worldwide.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
