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Chalfont, Pennsylvania, United States
Onsite
This position supports a customer-dedicated SME program with the objective of enabling site teams to use a consistent troubleshooting methodology and to independently assess system performance issues. Supported personnel should be capable of formulating clear, data-supported problem statements and progressing toward resolution using established processes and tools.
Work Location: Dayton, OH (On-site; relocation required)
POSITION RESPONSIBILITIES
Lead and oversee training of site representatives on structured problem assessment, data gathering, and effective troubleshooting practices.
Mentor site personnel to ensure a consistent problem-solving approach using internal methodology.
Drive reduction of system stops/errors and support system optimization, reliability improvements, and operational efficiency at assigned sites.
Partner with Internal SMEs and site personnel to ensure consistent program outcomes (training effectiveness, stop/error reduction, optimization targets).
Provide initial focus on sensor calibration best practices, including identifying when recalibration or deeper review is needed for underperforming vehicles related to automation kit performance.
Coach site teams on what to look for during issue assessment and how to build clear, data-supported problem statements.
Perform self-directed work based on site performance and operational priorities; establish daily/weekly objectives and track progress.
Provide ideas, examples, and guidance to address difficult or recurring problems.
Make software and hardware adjustments as needed to improve performance and reduce recurrence of issues.
Monitor and interpret system performance metrics; identify trends, anomalies, and improvement opportunities.
Deliver training and serve as a technical interface for operational stakeholders.
Collaborate with other engineers on projects and continuous improvement initiatives.
Travel to additional sites as required based on program needs.
SUPERVISORY RESPONSIBILITIES
No direct people-management responsibilities. However, training and mentoring of site resources is critical to the success of this role and the customer-dedicated SME program.
SKILLS AND ABILITIES
Communication:
Ability to communicate highly technical information to varied audiences and tailor messaging for less technical stakeholders.
Ability to write reports, business correspondence, and work instructions/technical notes.
Ability to present information effectively and respond to questions from managers, engineers, and site stakeholders.
Technical/Math:
Ability to apply probability/statistics and fundamentals of geometry/trigonometry to practical situations.
Comfort with fractions, percentages, ratios, and proportions.
Familiarity with controls theory concepts (e.g., PID loops) and mathematical models of system control.
Reasoning/Problem Solving:
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions in mathematical/diagram form and work across abstract and concrete variables.