Want to know if this job is worth applying to?
Kisii, Kenya
Onsite
You’re accomplished. You’re respected. You’re probably even happy. But are you energized?
7 million customers. $2+ billion in credit unlocked. At M-KOPA, 86% of customers say their quality of life has improved, and 55% are accessing these products for the first time. We grew from 5 million customers to 7 million in a year and we’re building toward 10 million, carried by 35,000 agents and 2,300+ employees. If you’ve seen several of our roles advertised, that’s deliberate we’re strengthening the field leadership layer that growth depends on.
What makes this different
Your current role: you manage a number. This role: you own how a whole territory sells, from strategy to the credit quality of every sale. You’ll design the approach, coach the managers who run the field, and see the impact in volume and in customer outcomes.
We foster a culture where quality leadership meets continuous improvement. Our team values analytical rigor, evidence-based decision-making, and quality governance that enables rather than polices. You'll be empowered to define standards, lead a team of QA Analysts, and influence stakeholders across Operations, Training, HR, Legal, Product, and BPO partners—working in a dynamic environment where your insights directly shape the service experience of millions of customers across Africa.
At M-KOPA, quality assurance isn't a back-office function—it's the strategic lens through which we protect customer relationships, build agent capability, and ensure the service standards that millions of customers depend on are consistently delivered.
What you’ll do
Lead and coach Field Sales Managers and Sales Executives in your territory, supporting managers to land above 60% of weekly and monthly bonus targets and above 80% of monthly performance targets.
Own end-to-end sales execution: design your territory’s sales and marketing strategy, grow volumes through local networks and lead generation, and protect the credit quality (QOS) of what your team sells.
Use data, competitor intelligence and market trends to plan and report weekly to your Regional or Deputy Regional Manager and make business changes stick with your team.
What you bring
A certificate or diploma in business management or a related field (a bachelor’s degree is an added advantage), plus extensive progressive experience in sales and a proven track record of leading teams.
Demonstrable sales and negotiation strength, planning and organization, data-driven decision making and Microsoft tools proficiency.
Established ability to motivate people, lead through change, manage conflict and stay composed under pressure, with high integrity.
The reality check
This role is demanding, with a wide territory, urgent calls and the constant balance of volume and credit quality. You’re probably ready for exactly this.
Ready to lead the field team behind the next 3 million customers? Let’s talk.
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.