Field Service Responsibilities
- Perform on-site installation, commissioning, maintenance, troubleshooting, and repair of equipment at customer locations throughout the APEC region.
- Diagnose and resolve complex technical issues to minimize equipment downtime and improve reliability.
- Provide technical guidance and support to customers and internal teams.
- Conduct equipment inspections, testing, and performance verification.
- Deliver customer training on equipment operation, maintenance practices, and product features.
- Prepare accurate service reports, maintenance records, and technical documentation.
- Ensure all field service activities comply with company health, safety, quality, and operational procedures.
Workshop Management Responsibilities
- Plan, coordinate, and oversee daily workshop service, repair, overhaul, and maintenance activities in Thailand.
- Allocate jobs, manpower, tools, and resources between field service and workshop operations.
- Review and approve repair methodologies and technical solutions to ensure quality and efficiency.
- Ensure workshop equipment, tools, and test instruments are properly maintained, calibrated, and available for use.
- Monitor repair progress and communicate status, risks, and timelines to relevant internal stakeholders.
- Maintain proper documentation, traceability, and record-keeping for all repair and service activities.
- Act as the primary contact for external contractors and suppliers, ensuring effective coordination and execution of repair work.
Quality, Safety & Compliance
- Ensure compliance with company policies, engineering standards, and applicable health, safety, and environmental regulations.
- Promote and enforce safe working practices in both customer-site and workshop environments.
- Maintain accurate service records in accordance with company and regulatory requirements.
- Support audits, inspections, and continuous improvement of safety and quality systems.
Coordination & Communication
- Collaborate closely with Sales, Projects, Supply Chain, Logistics, and other internal departments to ensure effective service delivery.
- Support customer communications regarding service activities, technical issues, and repair outcomes.
- Assist in service planning, scheduling, and prioritization to meet customer and business requirements.
- Develop and maintain strong customer relationships to support long-term business growth and customer satisfaction.
Continuous Improvement
- Identify opportunities to improve service efficiency, equipment reliability, and customer experience.
- Support the development and implementation of standard operating procedures (SOPs), technical standards, and work instructions.
- Recommend equipment upgrades, modifications, and technical solutions based on customer needs.
- Stay up to date with product developments, emerging technologies, and industry best practices.
Who we are:
Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.
Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
