Job Description Summary

Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has significant autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

• Support of installed base including activities such as customer issue resolution and fleet performance issues. Includes diagnosis, failure analysis and control of the power performance of GE wind turbines . 
• Owns a specific subject as SME (Subject Matter Expert) and drives for standard work development, execution and continuous improvement.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Develops specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility. 
• Uses sound technical judgment and has some ability to propose different solutions outside of set parameters to address more complicated processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. Explains information; developing skills to bring team members to consensus around topics within field.

Required Qualifications

• For roles outside of the USA- This role requires advanced experience in the Engineering/Technology & Fleet Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Technical leadership .
• Established project management skills.

Additional Information