Senior Forward Deployed Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Forward Deployed Product Manager based in the United States.

Join an innovative, AI-driven technology environment transforming how businesses manage complex, high-volume customer support operations. As a Senior Forward Deployed Product Manager, you will lead strategic enterprise deployments, helping customers implement AI-powered solutions that resolve customer interactions accurately, efficiently, and at scale. You will own a portfolio of high-value accounts, driving implementation success, product adoption, retention, and long-term revenue growth. Working closely with Forward Deployed Engineers and customer executives, you will translate complex business challenges into practical solutions that deliver measurable results. This hands-on role combines product management, technical problem-solving, customer strategy, and commercial ownership. You will also help shape product direction, establish scalable implementation practices, and mentor other professionals as the organization continues to grow.

Accountabilities

Lead strategic customer deployments: Own the end-to-end implementation of AI-powered customer support solutions for major enterprise clients, aligning executives, technical teams, and internal stakeholders on priorities, deployment plans, and success metrics.
Manage strategic accounts: Take responsibility for post-launch performance, product adoption, customer retention, usage growth, and account expansion across a focused portfolio of high-value customers.
Build and deploy product improvements: Investigate performance issues, analyze customer interactions, identify opportunities for improvement, and independently build, test, and deploy production changes in collaboration with Forward Deployed Engineers.
Drive customer success and expansion: Develop trusted relationships with customer executives, understand their business objectives, identify new use cases, and build compelling business cases for broader product adoption.
Navigate enterprise implementation requirements: Coordinate procurement, security, legal, and compliance reviews to ensure deployments meet customer requirements and progress efficiently toward launch.
Translate customer needs into product strategy: Identify recurring challenges across deployments, present evidence-based recommendations to Product teams, and follow critical issues through to implementation.
Leverage AI development tools: Use AI-powered agents and development tools to investigate problems, experiment with solutions, accelerate implementation, and deliver improvements without depending on engineering resources for every change.
Build scalable operating practices: Convert lessons learned from customer deployments into reusable playbooks, tools, and processes that improve consistency and efficiency across the forward-deployed organization.
Mentor and support colleagues: Coach other Forward Deployed Product Managers, share technical and commercial expertise, and help establish best practices for managing complex enterprise accounts.
Own commercial outcomes: Monitor account performance against contractual commitments, identify opportunities to increase usage and revenue, and balance customer satisfaction with sustainable business growth.
Requirements
Relevant professional experience: At least six years of experience owning high-stakes customer outcomes in account management, product management, consulting, forward-deployed roles, entrepreneurship, or comparable positions.
Enterprise relationship management: Demonstrated success building trusted relationships with senior customer stakeholders and driving account retention, renewals, and expansion opportunities.
Technical problem-solving: Ability to investigate complex issues independently by working with API documentation, conversation logs, product behavior, and usage data to identify root causes and implement solutions.
Hands-on AI experience: Practical experience building or experimenting with AI-powered products, agents, or workflows, including the ability to evaluate results critically and explain what worked, what did not, and why.
Product and implementation expertise: Strong ability to translate business requirements into technical solutions, coordinate deployments, prioritize improvements, and measure outcomes against clearly defined objectives.
Startup and scale-up experience: Comfort working in a fast-moving environment where processes are still evolving and where individuals are expected to take ownership, make decisions, and build systems while delivering results.
Commercial acumen: Ability to understand customer business models, identify expansion opportunities, connect product capabilities to business value, and manage accounts with a focus on measurable outcomes.
Communication and collaboration: Excellent written and verbal communication skills, sound judgment, and the ability to work effectively with executives, engineers, product teams, and customer-facing colleagues.
Leadership and initiative: A track record of improving team effectiveness through mentoring, coaching, process development, or building reusable tools and systems.
Adaptability and learning mindset: Strong curiosity, a customer-focused approach, and a willingness to experiment, learn quickly, and operate effectively in ambiguous situations.
Preferred qualifications:
Experience working in fintech, healthcare, or another highly regulated industry.
Experience influencing product roadmaps through customer research, deployment insights, and evidence-based recommendations.
Experience deploying AI products and connecting their performance to measurable customer or business outcomes.
Familiarity with AI-assisted development tools such as Claude Code or similar platforms.
Benefits
Competitive compensation: Compensation details were not specified in the provided job description.
Fully remote work: Work remotely in the United States within a distributed, international team.
Flexible working arrangements: A culture that values autonomy, efficient collaboration, and flexibility in working hours.
AI-first environment: Access to AI tools with no usage limits, enabling continuous experimentation, faster development, and opportunities to build highly relevant technical skills.
Meaningful career growth: Opportunities to shape product direction, influence company strategy, and take on greater responsibility as the organization expands.
Frequent performance recognition: Leadership reviews performance every six weeks, allowing strong contributions to be recognized and advancement to occur when employees are ready.
International team gatherings: Twice-yearly company-wide trips to Hawaii, combining collaborative work, experimentation, team building, and shared experiences.
Hands-on professional development: Opportunities to work directly on real customer challenges alongside experienced colleagues and develop skills across product, engineering, AI, and commercial strategy.
Collaborative and inclusive culture: A low-ego, high-trust environment that values curiosity, accountability, diverse perspectives, and continuous learning.
Respectful recruitment experience: A streamlined selection process featuring informal conversations and a paid work trial of approximately two days, allowing candidates and the team to evaluate mutual fit through real work.