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Senior Frontend Platform Engineer at Parloa in Berlin | Swiftcruit
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
Frontend engineers at Parloa primarily strengthen our central frontend platform — microfrontend architecture, Server-Driven UI library, and our shared design system — so product teams can ship agent management platform UI faster with clear ownership and fewer coordination dependencies. Some engineers are embedded in product teams for deeper, custom UI where platform patterns do not apply.
About the role:
Build and ship the agent management platform UI and platform improvements using our microfrontend architecture, shared design system, and Server-Driven UI library where they fit.
Own the technical design and delivery of complex features or services within your team, turning ambiguity into clear execution plans.
Ship in small, high-quality increments, balancing speed with scalability, security, and long-term maintainability.
Work full-stack when needed —TypeScript/React plus adjacent services and integrations — so features and platform changes are deliverable end-to-end, not blocked at the UI boundary.
Leverage modern AI tooling to multiply your impact, from accelerating implementation and reviews to improving documentation, testing, and debugging, while rigorously validating outputs.
Build with reliability and observability in mind, defining SLIs, instrumenting your work, and proactively monitoring impact.
Maintain strong engineering discipline: clean CI/CD, meaningful tests, safe rollouts, and fast rollbacks.
Respond to production issues with urgency and curiosity, contributing to blameless postmortems and systemic improvements.
Raise the bar through high-signal code reviews, documentation, and mentoring; contribute fixes upstream to shared packages when you hit the same problem twice.
Multiply your impact by mentoring engineers, sharing patterns, and strengthening your team’s technical standards.
Who you are:
Professional experience building and shipping production systems in fast-moving environments.
You take full ownership. When something matters, you drive it to completion and stand behind the outcome.
You have a strong bias for action. You move quickly, make informed decisions, and iterate based on real-world feedback.
You are comfortable operating in ambiguity and can turn fuzzy problems into shipped results.
You think in systems: scalability, reliability, performance, and security are part of your default design mindset.
You define success clearly and measure it; you care deeply about customer impact and business outcomes.
You hold a high craftsmanship bar: clean, secure, well-tested code is your baseline.
You give and receive candid feedback, and you elevate those around you through mentoring and technical leadership.
You balance pragmatism with ambition, building for today while designing for tomorrow.
You want to help build not just features, but one of Europe’s most respected engineering organizations.
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale — and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
