Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Powering how global enterprises engage digitally, this role shapes the performance, scalability, and experience of Genesys’ corporate web platform, which supports millions of customer interactions and critical demand generation efforts. You will own the end to end delivery of modern web experiences, influencing architecture, performance, and platform evolution across a highly visible digital ecosystem. At Genesys, we are redefining customer experience through AI driven innovation and human centered design, and this role plays a critical part in delivering fast, secure, and intelligent digital journeys. You will partner closely with cross functional teams to drive platform modernization, elevate engineering standards, and enable scalable growth across global markets. This role offers strong visibility into enterprise initiatives, exposure to advanced technologies, and opportunities to expand influence across platform strategy and engineering leadership.

Key Responsibilities:

• Design and deliver end to end web solutions that improve performance, scalability, and user experience across global digital properties

• Build responsive, accessible front end experiences that drive engagement, conversion, and customer satisfaction

• Develop and optimize back end services, APIs, and integrations that enable scalable and reliable web functionality

• Own platform features throughout their lifecycle, ensuring reliability, maintainability, and production readiness

• Drive architectural decisions that enhance system scalability, security, and long term platform evolution

• Reduce technical debt through modernization efforts that improve engineering velocity and system performance

• Optimize hosting, caching, and content delivery strategies to improve uptime, speed, and global accessibility

• Strengthen observability, monitoring, and incident response to ensure operational excellence and rapid issue resolution

• Implement secure coding practices and contribute to compliance initiatives that protect customer data and platform integrity

• Partner with cross functional stakeholders to align engineering solutions with business goals, customer experience, and growth strategy

• Mentor engineers and contribute to a culture of technical excellence, collaboration, and continuous improvement

Required Qualifications:

• 5 or more years of professional experience in full stack web development and engineering

• Strong expertise in HTML5, CSS, JavaScript, and modern front end development practices

• Solid experience in back end development using PHP, Node.js, or similar technologies

• Proven experience working with CMS driven architectures, with strong preference for WordPress

• Demonstrated experience designing and consuming RESTful APIs

• Strong understanding of MySQL database design, optimization, and security

• Experience working with cloud platforms such as AWS, GCP, or Azure, or enterprise hosting environments

• Strong knowledge of CI/CD pipelines, DevOps practices, and release automation

• Demonstrated expertise in performance optimization, caching strategies, CDNs, and scalable web architectures

• Strong understanding of web security, accessibility standards, and regulatory compliance

Preferred Qualifications:

• Experience with containerization technologies such as Docker or infrastructure as code

• Experience with modern front end frameworks such as React, Vue, or similar

• Experience with WordPress development, including theming, plugins, or enterprise implementations

• Familiarity with NGINX, caching layers, and advanced performance optimization techniques

• Experience mentoring engineers or leading technical initiatives in enterprise environments

• Background in B2B, SaaS, or complex global digital ecosystems

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.