Job Description

Purpose of the role

To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service. 

Accountabilities

• Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, limitations, risks and compliance.
• Identification of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product development process, and communicate key findings to relevant stakeholders to improve product offerings.
• Response to customer inquiries, resolution of issues, and provision of guidance on product usage.  .
• Presentation of the advantages and features of the product to potential customers, building trust and encouraging adoption.
• Assistance with the development and execution of marketing materials for the product, such as brochures, presentations, and online content.
• Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders.
• Participation in events, conferences, and other networking opportunities to showcase the product and generate interest.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Senior GPS Product Manager where you will design, build and manage products on an E2E basis that generate sustainable returns by helping clients to achieve their business ambitions in the right way, such as making their banking easier and enabling their business to grow. 

Within Global Payments Solutions, the FIG Payments team manages all Payment products offered to clients that hold a license to act as a Payment Service Provider, which includes Banks, Brokers and Non-Bank Payment Service Providers (Fintechs). The products include Clearing in EUR, GBP and other currencies, access to domestic banking infrastructure in the UK and Europe and specific Treasury solutions such as CLS and CREST Cash settlement.  

To be successful in this role, you will have:

• Experience of working with technology to deliver solutions – Problem solving, Planning & Resourcing, Innovation and continuous improvement 
• Knowledge of UK Payment schemes 
• Experience with setting product strategy and roadmaps  
• Experience of working in a strong regulatory environment with attention to the detail 

Desirable skills include:

• Knowledge of Bacs; FPS; Cheque Imaging; CHAPS 
• Knowledge of Agency Banking; including the Bank Reference Data Rules 
• Knowledge of regulatory environment related to Payments (PSD2, Wire Transfer Regulation, etc.).  
• Knowledge of SWIFT FIN and/or ISO 20022 XML formats in the interbank, customer to bank and bank to customer contexts 
• Experience of product ownership in a financial services organisation  
• Working knowledge of the full range of business disciplines e.g. Compliance, Operations, Service, Sales, Marketing, IT, Finance, HR, and Risk 
• Broad understanding of product lifecycle discipline 
• Comprehensive experience of global cash management including the core requirements of customers working across multiple countries 
• Sound understanding of market trends and dominant issues 

You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in London but other locations will be considered.