Senior Human Resource Associate, Shared Service Centre

Accountabilities:

• Manage key employee lifecycle processes, including onboarding, data management, absence management, visa renewals, transfers, and offboarding.
• Prepare and maintain HR documentation such as employment contracts, amendments, policies, benefits and payroll enrollment documents, onboarding guides, certificates, and termination documentation.
• Maintain accurate employee and customer records, ensuring HR forms and status changes are properly documented within the HR platform.
• Administer employee benefits in collaboration with brokers, insurers, and other relevant service providers.
• Provide accurate payroll inputs, including time and expense information, while coordinating closely with payroll teams and local payroll providers.
• Conduct audits and data checks to support accurate and timely payroll processing and identify potential discrepancies.
• Communicate clearly with professionals and customers to resolve HR queries, explain processes, and provide a high standard of service.
• Liaise with insurance, payroll, pension, and other local service providers, as well as internal stakeholders, to ensure smooth coordination.
• Follow established SLAs and SOPs while contributing to continuous improvement initiatives and keeping HR processes and documentation up to date.
• Act as a key point of contact for professionals and customers throughout onboarding and offboarding activities.

Requirements

• 2–5 years of experience in HR operations, with Shared Service Centre experience being desirable.
• Strong knowledge of HR procedures and policies, with basic familiarity with employment legislation across the EMEA region considered an advantage.
• Previous experience working in a shared services environment and handling structured, process-driven HR operations.
• Excellent customer service and stakeholder management skills, with the ability to build positive relationships with internal and external partners.
• Strong written and verbal English communication skills, with the ability to explain information clearly across different communication settings.
• Good proficiency with Microsoft Office and confidence working with HR systems and digital platforms.
• A proactive, test-and-learn mindset and the ability to quickly adopt new technologies and AI-enabled tools in a fast-paced environment.
• Demonstrated AI literacy, including the ability to use generative AI tools such as Gemini and NotebookLM to improve efficiency and output quality.
• Strong problem-solving and resourcefulness, combined with excellent attention to detail, organization, and time management.
• Ability to work effectively within international, multicultural teams and collaborate across different locations.
• Flexibility to accommodate different time zones according to customer and professional needs.
• Experience managing employee offboarding processes is an added advantage.

Benefits

• Remote-first working environment in India.
• 9-month fixed-term contract, with an immediate start preferred.
• Competitive compensation based on relevant skills, experience, qualifications, and market benchmarking.
• Eligibility for an annual bonus for non-sales roles, subject to applicable conditions and performance factors.
• Flexible time off and support for maintaining work-life balance.
• Medical, dental, and vision insurance.
• Spending accounts and additional employee benefits.
• Generous paid parental leave.
• Sabbatical opportunity after five years of service.
• Opportunities to work with international teams and develop global HR operations expertise.
• Exposure to AI-enabled HR workflows and modern digital platforms.
• Inclusive environment focused on collaboration, professional growth, and continuous improvement.