Senior Implementation Consultant, Payroll

Accountabilities:

Lead and manage end-to-end payroll implementation projects for enterprise clients, ensuring timely delivery and alignment with business objectives.
Work closely with clients to assess their operational needs, understand payroll requirements, and design customized implementation strategies.
Provide expert guidance throughout the implementation lifecycle, ensuring solutions are configured effectively and meet client expectations.
Coordinate cross-functional teams, including product, engineering, and customer success, to facilitate smooth project execution and resolve dependencies.
Oversee system configuration, data migration, and integrations to ensure accurate data transfer and reliable payroll operations.
Build and maintain strong client relationships, proactively addressing concerns, managing expectations, and ensuring a high level of customer satisfaction.
Develop and deliver client training materials, workshops, and knowledge-transfer sessions to support effective adoption of payroll solutions.
Identify, troubleshoot, and resolve technical and implementation issues, escalating complex challenges when necessary.
Monitor project milestones, track implementation progress, and communicate regular updates, risks, and outcomes to clients and senior leadership.
Identify opportunities to improve implementation methodologies, workflows, and delivery standards to increase efficiency and customer satisfaction.
Provide guidance and mentorship to junior team members, sharing best practices and promoting consistent implementation quality.
Requirements:
Demonstrated experience implementing payroll solutions in Australia, with a strong understanding of Australian payroll processes and operational requirements.
At least five years of experience in implementation consulting or project management, including a minimum of three years in a senior or leadership capacity.
Proven success delivering complex, enterprise-level implementations from initial discovery through configuration, deployment, and post-implementation support.
Strong technical expertise in system configuration, data migration, software integrations, and implementation troubleshooting.
Excellent project management and organizational skills, with the ability to manage multiple client engagements, competing priorities, deadlines, and project risks.
Strong communication, presentation, and stakeholder-management skills, including the ability to engage confidently with senior client stakeholders.
Experience working in a SaaS, software, or technology-driven environment, with the ability to adapt to evolving products and customer requirements.
Excellent analytical and problem-solving abilities, with a practical, solution-oriented approach to complex implementation challenges.
Demonstrated leadership and mentoring capabilities, including the ability to support junior colleagues and encourage knowledge sharing.
High attention to detail, strong accountability, and the ability to perform effectively in a fast-paced, customer-focused environment.
A bachelor's degree in Business, Information Technology, or a related discipline; advanced qualifications or relevant professional certifications are advantageous.
Benefits:
Competitive compensation, with an advertised annual salary range of USD 80,000–100,000, subject to experience, skills, and location.
Location-adjusted compensation, with final offers determined by objective, job-related criteria and converted into the applicable local currency.
Potential stock grant opportunities, depending on role, employment status, and location.
Additional benefits and perks tailored to the employee's country and employment arrangement.
Access to optional flexible office memberships through IWG, offering alternatives to working remotely.
The opportunity to work in a technology-driven, globally distributed environment and contribute to solutions serving enterprise customers.
A commitment to diversity, equity, and inclusion, with applications welcomed from qualified candidates of all backgrounds.
Reasonable accommodations available throughout the recruitment and assessment process for candidates with disabilities or other accessibility needs.