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United States
Remote only
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Implementation Lead based in the United States.
Take the lead in delivering complex software implementations, serving as the primary point of contact for clients throughout the project lifecycle. In this role, you will translate business requirements into effective technology solutions while guiding implementation teams and ensuring successful project outcomes. You will combine strong client relationship management with hands-on platform configuration, technical problem-solving, and delivery oversight. Working closely with project teams and account management, you will drive product adoption, maximize client value, and maintain high standards of quality and service. You will also identify opportunities to expand client engagements and contribute to continuous improvement across implementation practices. This fully remote-eligible opportunity offers competitive compensation and a comprehensive benefits package.
Own project execution and outcomes, ensuring successful delivery in terms of profitability, quality, client satisfaction, communication, and adherence to established standards.
Serve as the primary client contact during implementation, leading discovery sessions and gathering requirements for project deliverables.
Guide implementation teams by assigning deliverables and coordinating individual responsibilities throughout the project lifecycle.
Configure the software platform to meet client business requirements, leveraging standard configurations and applying established best practices and industry standards.
Drive adoption of contracted functionality, helping clients maximize platform usage and realize the full value of their solutions.
Submit, oversee, and communicate client-specific software bug reports and related JIRA tickets identified during implementation.
Manage project time tracking, including monitoring, auditing, reporting, and ensuring accurate and timely submission of team members' hours.
Track project scope and identify potential scope creep or out-of-scope requests, escalating relevant issues to the Project Manager.
Perform unit testing of assigned deliverables to validate functionality and implementation quality.
Develop training materials and deliver user training to support effective platform adoption.
Identify opportunities for expanded client engagements and coordinate with account management to pursue additional business.
Support account management in presenting and negotiating pricing and Statements of Work for change orders and expanded project scope.
Bachelor's degree in Computer Science, Business, or a related field.
8+ years of experience in a client-facing professional services role.
Excellent communication and presentation skills, with the ability to engage confidently with clients and internal stakeholders.
Strong interpersonal and relationship-building abilities.
Experience with JavaScript, XML, and SQL is preferred.
Experience in the healthcare or Environmental, Health, and Safety (EHS) industry is preferred.
Strong project leadership, organizational, and problem-solving skills, with the ability to manage multiple deliverables and priorities.
Ability to translate client business needs into practical technology configurations and implementation solutions.
A client-focused mindset and commitment to quality, accountability, and successful project delivery.
Starting base salary of $105,000–$135,000, depending on experience, transferable skills, location, training, business needs, and market conditions.
Eligibility for a performance-based bonus.
Medical and dental insurance for employees and eligible dependents, spouses, and domestic partners.
Vision insurance, fully paid by the employer.
Short-term and long-term disability coverage and basic life insurance, fully paid by the employer.
Flexible paid time off and sick leave policies in most states, plus 10 paid company holidays where available. Flexible PTO is not available in California or the UK.
401(k) retirement plan with employer matching contributions of up to 4%.
Generous family leave options, including adoption and foster care placement leave.
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), commuter benefits, and dependent care savings accounts.
Employee Assistance Program offering confidential support for personal and work-related challenges.
Education assistance to support industry-specific and role-related certifications.
Wellness reimbursement to encourage healthy habits and support overall well-being.
Optional additional coverage, including pet insurance, critical illness insurance, and voluntary life and accidental death and dismemberment (AD&D) insurance.
Remote work opportunities, with many positions eligible to be fully remote.
