Senior Implementation Operations Specialist

Accountabilities:

• Analyze and validate data from Salesforce, Tableau, and other sources to identify trends, anomalies, root causes, and operational insights.
• Build reports and analyses that support leadership decision-making and translate findings into clear, actionable recommendations.
• Identify, prioritize, and manage operational improvement opportunities and strategic initiatives from initial problem definition through delivery and measurement.
• Gather requirements, develop solutions, manage risks and dependencies, resolve blockers, and track project outcomes.
• Maintain project documentation, status updates, and visibility through Jira and other project management tools.
• Develop a strong understanding of product offerings and Implementation processes to identify opportunities for greater efficiency and scalability.
• Evaluate existing workflows and develop improved solutions involving tools, automation, reporting, and cross-functional collaboration.
• Partner with internal stakeholders to define requirements, coordinate solutions, and validate that delivered improvements address operational needs.
• Create clear process documentation, guidance, and operational resources that promote consistent execution.
• Design and deliver training for new processes, tools, and operational changes, including follow-up to support adoption.
• Communicate effectively with team members, cross-functional partners, and leadership while proactively identifying risks, blockers, and escalation points.
• Participate in special projects and continuously identify opportunities to improve operational efficiency and business results.

Requirements:

• Bachelor’s degree in a business-related field or equivalent professional experience.
• 5+ years of progressive experience in operations, implementation, project management, business analysis, or a related discipline.
• Strong analytical and critical-thinking skills, including experience building, analyzing, and validating business reports.
• Ability to translate ambiguous business needs into clear requirements and practical, actionable solutions.
• Demonstrated experience independently managing projects from problem identification through implementation and outcome measurement.
• Strong organizational skills, execution, and follow-through across multiple concurrent initiatives.
• Excellent written and verbal communication skills, with the ability to facilitate cross-functional discussions and drive alignment.
• Experience managing risks, dependencies, blockers, and escalations with sound judgment.
• Experience creating process documentation, training materials, and operational resources.
• Working knowledge of Salesforce and Tableau or comparable business intelligence platforms.
• Strong proficiency with Google Sheets or Microsoft Excel, including data analysis and reporting.
• Strong computer skills, with experience using Google Workspace or Microsoft Office preferred.
• Ability to work effectively in a fast-paced, deadline-driven environment both independently and collaboratively.
• Experience with SaaS implementations, customer onboarding, professional services, cybersecurity, technology, or enterprise software is preferred.
• Experience with process improvement, automation, operational efficiency initiatives, Jira, change management, or process adoption is a plus.

Benefits:

• Medical, dental, and vision coverage, including domestic partnerships.
• Employer-paid life insurance, with supplemental coverage options for employees, spouses, and children.
• Voluntary short-term and long-term disability insurance.
• Traditional and Roth 401(k) options.
• Generous paid time off, including paid bereavement and jury duty leave.
• Above-market annual bonus opportunities.
• Fully remote work from select U.S. locations.
• Hybrid work opportunity for candidates located in the Chicago, Illinois metropolitan area.