Senior Insurance Specialist

The Senior Insurance Specialist is responsible for providing life insurance solutions to Bank's clients. He/she will work in coordination with branch sales and service teams; thus, we are looking for a dynamic individual, who has an independent mindset and the drive to succeed.

Position Responsibilities:

• Build and maintain strong, productive relationships with bank staff, including branch managers, and other key stakeholders.
• Collaborate with bank branches to achieve sales targets for insurance products. Develop strategies and action plans to drive sales growth.
• Identify opportunities for cross-selling and up-selling insurance products to the bank partner’s existing customer base.
• Handle customer queries and issues related to insurance products, ensuring a high level of customer satisfaction.
• Assist in policy servicing activities, such as policy renewals, claims processing, and addressing customer complaints.
• Perform other tasks as required.

Required Qualifications:

• Candidates hold Bachelor's/ College Degree with relevant skill

• Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply  
• Must be self-driven and highly motivated  

Preferred Qualifications:

• Interpersonal Skills: Strong relationship-building and communication skills to effectively interact with bank staff and customers.
• Sales Acumen: Proficiency in sales techniques and the ability to drive sales performance.
• Training Ability: Capability to conduct effective training sessions and improve the product knowledge of bank employees.
• Customer Orientation: A focus on providing excellent customer service and addressing customer needs.
• Analytical Skills: Ability to analyze market trends, sales data, and feedback to inform business strategies.
• Problem-Solving: Aptitude for resolving issues and managing conflicts between Manulife and the bank partner, if any.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.