US - Remote, United States of America
Remote only
About the Team/Role
The Senior Integration Analyst is responsible for the successful setup of client data integrations for WEX Directs’ largest new and existing clients.
The Senior Integration Analyst simultaneously manages multiple client data integrations serving as the file integration project owner and vendor contact, while ensuring quality file builds through testing of files with high levels of customer service.
How you'll make an impact
Must adhere to security policies
Manage the data integration build and testing process between all internal and external parties
Communicate and educate client and vendor contacts on WEX Directs’ data integration approach, including testing practices, processing timelines, error reporting, insurance carrier integrations and software functionality
Provide consistent updates to the client, vendor, and appropriate internal contacts on the status of all file builds throughout the integration project
Utilize and promote standard layouts supported by Benefits and COBRA systems to ensure data security and integrity
Develop solutions that contribute to a seamless data integration experience
Communicate timelines and provide conference call recap emails to all stakeholders
Review and evaluate existing client data specifications to ensure that the most integrated solution is offered
Develop and execute a conversion plan when necessary
Drive the data integration process in conjunction with the Implementation Manager to make sure the integration project is completed in a timely fashion
Educate clients on file requirements and how to successfully submit data to WEX Direct
Record and save all documentation related to the integration project according to team processes
Build and maintain positive relationships with consultants, brokers, carriers, vendors, employers and internal teams
Evaluate the employer, carrier, consultant and/or vendor satisfaction with the integration process
Communicate client feedback on the file build process to Sales, Implementation, Client Services and/or external contacts
Escalate all file integration roadblocks to your manager and the Implementation Manager in a timely manner to keep the file integration work moving
Track and report all client concerns in accordance with team processes
Maintain high levels of quality in all aspects of your work
Respond to all requests made by the employer, carrier, consultant and/or the third-party vendor within 24 hours
Mentor and assist in the technical development of the Integration Analysts
Assist in training others on the team as needed
Seek development opportunities to grow technical knowledge and skills
Provide feedback and recommendations to management to improve WEX Directs’ file integrations and associated processes
Provide support to the Sales and Marketing team
Serve as a subject matter expert to other teams
Assist with questions, research or review files for potential clients
Send integration specifications (upon request) to potential new clients
Manage the details of the integration
Track and coordinate integrations for employer, including conversion projects
Attend and schedule conference calls to discuss the integration process
Track and follow-up to ensure test data is received within the appropriate timelines, keeping all parties updated on the progress
Collaborate with other departments to ensure a positive customer experience
Create efficiencies and improve processes for employers, consultants and third-party vendors
Assist with creating special processes for integrations through working with other departments (if necessary)
Continuous improvement approach to work.
Communicate changes needed to processes
Engage in continuous learning and sharing of knowledge with team members
All other duties as assigned
Maintain policy according to HIPAA
Experience you'll bring
3+ years of integration experience preferred
Expert knowledge on at least four integration types; two required types are COBRA incoming and benefits incoming file integrations
Experience working with mid-market to large clients
Bachelor’s Degree preferred or equivalent Industry experience
Project management experience is a plus
Proficiency with Google Workspace
Strong presentation and organizational skills.
Strong interpersonal skills and ability to connect with a diverse customer and employee population
Self-driven, motivated, and must have the ability to manage a fast-paced, result-orientated environment
Exceptional communication and time management skills.
Strong attention to detail, problem-solving skills, and multi-tasking capabilities.
A team player with high energy
Demonstrated capacity to prioritize tasks and manage multiple responsibilities effectively.
Consistently achieve Service Level Agreements (SLAs) at every stage of the integration process.
Subject matter expertise within functional areas or operations units supported
Ability to work independently with periodic critical point reviews
May be responsible for mentoring/guiding junior staff.