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New York, New York, United States
Hybrid
Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
Hover is looking for a service-minded IT Administrator for our New York, NY office who takes pride in helping people do their best work. In this role, you’ll be the first point of contact for IT support for our 300+ employees across the U.S., primarily supporting macOS and modern cloud-based tools in a fast-growing environment. You’ll own issues end-to-end, digging into root causes, solving problems thoughtfully, and delivering a great experience for every internal customer you support.
You won’t just keep the lights on. Alongside a small, highly collaborative IT team, you’ll help continuously improve how we deliver IT services, contributing ideas and initiatives that make our systems more reliable, scalable, and user-friendly over time. At Hover, IT is a true business partner. We work closely with teams across the company—from People Ops and Workplace to Engineering, Sales, and Recruiting—to build and automate systems that expand what those teams can do. We also partner with Security to protect accounts, devices, and data, supporting company-wide security practices and ongoing SOC 2 compliance.
In this role, you’ll serve as the first point of contact for IT support at Hover, working directly with employees through Jira, Slack, and in-person interactions to resolve issues quickly and thoughtfully. You’ll take ownership of problems from start to finish, digging into root causes and delivering reliable solutions that help teammates stay productive. You’ll also play a key role in the hire-to-retire experience, ensuring new employees have a great first day through system setup, hardware provisioning, and live onboarding support. You’ll manage our SSO authentication environment in Okta for internal user access, maintaining security groups, building out SAML integrations, and evolving the system as appropriate as user identity innovations occur. In partnership with our Workplace teams in San Francisco and New York, you’ll help keep office networks, conferencing systems, and AV technology running smoothly, while continuously improving how IT services are delivered as Hover grows.
Nice to have:
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles. This role is based out of our NYC office.
The US base salary range for this full-time position is $114,000-$141,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
